Accessibility

Accessibility statement for southtees.nhs.uk

This accessibility statement applies to southtees.nhs.uk.

This website is run by South Tees Hospitals NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • You cannot skip to the main content when using a screen reader
  • Older videos may not have captions
  • Our homepage drop-down menu is difficult to navigate using only the keyboard
  • Colour contrast against background colours and links is low in some areas

We will aim to improve this when the supplier contract for this website is up for renewal, likely to be in 2021.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: stees.public.relations@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint you can contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to get in touch with our hospitals via our contact page.

Find out how to contact our Patient Advice and Liaison Service via our concerns, comments and compliments page.

Technical information about this website’s accessibility

South Tees Hospitals NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). When we publish new content we’ll make sure our use of images meets accessibility standards.

Some videos do not have subtitles, failing WCAG 2.1 success criterion 1.2.2 (captions, prerecorded). When we publish new videos we’ll make sure our use of video meets accessibility standards.

We will aim to improve the following areas when the supplier contract for this website is up for renewal, likely to be in 2021:

  • Some links across the site have insufficient contrast against background colours, failing WCAG 2.1 success criterion 1.4.3 (contrast minimum).
  • Our desktop dropdown navigation menu is difficult to access using just a keyboard, failing WCAG 2.1 success criterion 2.1.1 (keyboard).
  • The main content cannot be skipped to using screen reading software, failing WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Disproportionate burden

PDF documents since 2012

Some of our content across the site is in PDF format where a durable format is needed. We will be reviewing all PDF documents that are essential for our services and converting these to accessible pages.

However, we have examined documents published after 2012 and we’ve assessed the cost of fixing these documents. We believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

We will aim to improve this when the supplier contract is up for renewal, likely to be in 2021.

Interactive tools and transactions

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website. Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old event posters.

Preparation of this accessibility statement

This statement was prepared on 20 October 2020. It was last reviewed on 24 November 2020.

This website was last tested on 20 October 2020. The test was carried out by the Communication and Engagement Team at South Tees Hospitals NHS Foundation Trust.

We plan to conduct a full audit when the supplier contract for this website is up for renewal, likely to be in 2021.

We will test:

  • Our main website platform
  • A selection of content pages, service and documents from across the site

Our full audit will be published here once it has been completed.