Accessible Information Standard

Making health and social care information accessible

All organisations that provide NHS care and / or publicly-funded adult social care are legally required to follow the Accessible Information Standard. The standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.

The aim of the standard is to ensure patients (and where appropriate carers and parents) who have communication needs relating to a disability, impairment or sensory loss, receive the following:

  • Accessible information (information which is able to be understood by the individual – eg large print, braille, easy read, email)
  • Communication support (support to enable effective, accurate dialogue between a professional and a service user eg British Sign Language interpreter)

For more details visit the NHS England website.

Information for patients

Find out how the Accessible Information Standard will improve your care and experience:

For more details visit the NHS England website