What if I need medical help?
If you have symptoms of coronavirus (a high temperature or a new, continuous cough or a loss or change to your sense of smell or taste), use the 111 coronavirus service.
If you need help or advice not related to coronavirus:
- for health information and advice, use the NHS website or your GP surgery website
- for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
- for life-threatening emergencies, call 999 for an ambulance
Read more advice about getting medical help at home.
How are trust outpatient services operating?
To protect staff and patients at our hospitals during COVID-19 we are asking patients to attend clinics and appointments on their own wherever possible to help reduce the number of people on site.
However there are a number of circumstances when you are still encouraged to bring someone with you as listed below:
- Pregnant women can bring a partner to their dating (12-week) scan
- Children can be accompanied by one parent / legal guardian
- Adults who require physical or emotional support can have one carer / relative attend with them if not having a carer / relative present will causes distress or difficulty
- Patients attending oncology appointments can be accompanied by one carer or relative
Please refer to service pages for latest updates from different departments. Some of the latest updated pages are listed below:
- Diabetic eye screening
- Paediatric speech and language therapy
Please read our latest COVID-19 guidance for outpatients before attending appointments.
How do I help stop infection spreading?
- wash your hands with soap and water often – do this for at least 20 seconds
- use hand sanitiser gel if soap and water are not available
- wash your hands as soon as you get home
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards
- do not touch your eyes, nose or mouth if your hands are not clean
How do I look after my wellbeing while staying at home?
- stay in touch with family and friends over the phone or on social media
- try to keep yourself busy – you could try activities like cooking, reading, online learning and watching films
- do light exercise at home, or outside once a day
Where can I find mental health support?
What if I'm pregnant?
- View our latest maternity update newsletters
- If you’re pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstetricians and Gynaecologists.
How can I volunteer to help the NHS?
You can help people at high risk of getting seriously ill from coronavirus by joining the NHS Volunteer Responders.
Read more about the NHS Volunteer Responders on the NHS England website.
Do I need to wear a mask when attending hospital?
In line with national guidance to prevent the spread of coronavirus, face coverings must be worn by all patients and visitors entering any of our hospitals or health services from Monday 15 June 2020.
Please bring your own face covering where possible. If you don’t have one, we will provide you with one. These will be available at mask and information stations at main entrances.
What support is available after a patient has been treated for coronavirus?
Visit the Your COVID Recovery NHS website for advice and support.
What if I have prolonged symptoms?
Although most people who have a mild case of COVID-19 recover quickly, around one in ten patients will report prolonged symptoms that can last for several weeks or even months.
The trust runs a long COVID clinic. You can be referred to the clinic by your GP or another healthcare professional.
This webpage from NHS Tees Valley CCG also talks about what you should expect when recovering from coronavirus.
Can I get a message to an inpatient?
Yes. If you would like to get a message or picture to an inpatient at any of our hospitals while restricted visiting is in place during COVID-19 our patient experience team are here to help.
Simply email your message to firstname.lastname@example.org including the full name of the patient and the ward that they are on (if known) and we will ensure it is passed on as soon as possible.
To help us ensure your message reaches the right person please include their full name, date of birth and the first line of their home address (or the name of their GP surgery).