The Trinity Holistic Centre has been awarded a national award in recognition of the outstanding support it has provided for its patients during the coronavirus pandemic.
The charitable organisation, which supports patients, carers and staff at The James Cook University Hospital in Middlesbrough and at the Friarage Hospital in Northallerton, was titled the Cancer Care Initiative of the Year at the Health Service Journal (HSJ) Value Awards in Manchester for its kindness calls service.
The inspiring telephone initiative was set up at the outset of the pandemic by the centre in order to proactively call its patients to check their wellbeing, offer holistic therapy, provide local information and support, refer them to appropriate services and simply provide a listening ear and reduce isolation.
Lauren Farrow Macmillan information and support centre business manager, said: “It is an absolute privilege to be part of a team so dedicated to the wellbeing of patients; they have worked tirelessly throughout the pandemic and beyond to ensure that patients had the vital support they needed.”
She added: “So many of our patients have told us our kindness calls were their “lifeline”, so I am absolutely delighted that the Trinity Holistic Centre has had this national recognition and that other teams will implement this in their own trusts.”
The Trinity Holistic team, along with support from the Macmillan Information and Support Centre at South Tees, offered the service to approximately 6,000 cancer patients, carers and families registered with the centre.
It was also made available to the wider North East population, which includes some of the most deprived wards in the country.
Deputy editor of the Health Service Journal Dave West offered his congratulations to all winners of the 2021 HSJ Value Awards.
He said:“ The entrants this year have been of the very best calibre and each of the winners of the HSJ Value Awards have been chosen based on their outstanding commitment to clinical excellence and operational improvements across healthcare.
“We all know and appreciate what an incredibly tough and testing time this has been for so many of our colleagues working in the healthcare industry – and that’s what makes it such an honour to be celebrating projects of such high standards and significance.
“We are also aware that The Trinity Holistic Centre is not alone in supporting and growing such a culture of hard work and innovation in healthcare – with value at its core – but on this occasion, they really did stand out as delivering exceptional services and ideas.
“I’d therefore like to offer my congratulations to the team on winning Cancer Care initiative of the Year at this year’s HSJ Value Awards.”