A new appointment confirmation service for people attending hospital outpatient clinics will go live next month (August). In 2012/2013, a staggering 67,085 outpatient appointments were missed at The James Cook University Hospital and the Friarage Hospital – 8% of all scheduled appointments – costing the trust thousands of pounds. Now from 1 August, patients will start to receive an automated call or text message six or seven days before their hospital visit, asking them to confirm their appointment details.
The chief executive of South Tees Hospitals NHS Foundation Trust, Professor Tricia Hart, has been ranked in the ‘top 10’ of most influential clinical leaders in England. Professor Hart was placed at number ten in the HSJ’s clinical leaders list, launched this year, which looked for clinicians influencing policy, innovation and service transformation.
South Tees Hospitals NHS Foundation Trust is holding its Annual Members Meeting on Tuesday 23 July 2013 in the academic centre at The James Cook University Hospital. This year there will be a market place event from 11am to 1pm where some of the trust’s achievements from the last year will be showcased. The formal meeting will take place at 12 noon in the centre’s Ian Haslock lecture theatre.
South Tees Hospitals NHS Foundation Trust has been named as one of the CHKS 40Top Hospitals for the thirteenth year running. The 40Top award is given to the 40 top performing CHKS client trusts and is based on the evaluation of 22 key performance indicators covering safety, clinical effectiveness, health outcomes, efficiency, patient experience and quality of care.
South Tees Hospitals NHS Foundation Trust has successfully formally committed to becoming a dementia friendly organisation. The trust is committed to address the five conditions to becoming dementia friendly after being accepted by the Dementia Action Alliance (DAA) and South Tees is the largest trust and one of the first to have committed formally to the DAA’s ‘Call to Action’.
Jenny Butcher has been rewarded with a ‘My NHS Hero’ award for assisting a freezing road-crash victim before the emergency services arrived at the scene. Jenny left her home near Thirsk in North Yorkshire and as she was driving to work at The James Cook University Hospital in Middlesbrough, along the A19 when she witnessed the aftermath of a road traffic accident involving a car, a tractor and two lorries.
Professor Tricia Hart, Chief Executive of South Tees Hospitals NHS Foundation Trust, will welcome hundreds of professionals, academics and students to the third Patient Safety Conference in Teesside. The unique NHS QUEST conference, held jointly with South Tees Hospitals NHS Foundation Trust and Teesside University, is entitled ‘patient safety – it starts with me’ and will reflect on the challenges that focussing on patient safety brings.
South Tees Hospitals NHS Foundation Trust is rolling out the friends and family test – a month before the government’s deadline. The friends and family test requests patients to give honest feedback on the care they received when attending either the accident and emergency department, or their stay on one of the wards. The test aims to drive continuous improvements in the quality of the care received by NHS patients and the form takes only a couple of minutes to complete.