Kindness calls provide a listening ear

Posted on in Community services

A new telephone service, which has been launched by the Trinity Holistic Centre, offers regular 30 minute phone calls from an experienced team of therapists to provide a listening ear, practical advice and information on local services.

Maxine Nicholson, kindness call volunteer

Maxine Nicholson, kindness call volunteer

Lauren Farrow, Macmillan information and support centres business manager, said: “As the crisis unfolded we decided to start a new a telephone service using the 11 therapists in our team to help people who need information and support at this difficult time.

“The original aim was to offer this to the cancer patients on our active waiting lists but this has been extended to the wider community.

“We are supporting the elderly, vulnerable, those living with cancer and other health conditions, those who are isolated, experiencing anxiety or just need to talk.

“As well as the kindness calls, we can also refer to our counsellor, provide slots for telephone mindfulness sessions or refer to our benefits advisors for financial support.

“We’ve been overwhelmed with the positive feedback that we have received from those using the service about how it has helped them in their hour of need.

“I’m so proud of the way that the team have rallied to support people during this crisis. They have talked to people who are dealing with cancer, many people who are anxious about the situation and they have even supported patients on the wards who are battling the virus.

“Like many charities we have lost our usual fundraising income so we are grateful of any donations to keep us going.”

June Clarke, a patient who has signed up to the service, said: “During the lockdown I have had kindness calls from staff asking how I am coping and just general chats about my wellbeing. These calls are so helpful and uplifting. They are also doing online videos with exercise and mindfulness. Thank you all so much.”

Deborah Reay has also registered for weekly calls. She said: “I’m so pleased and feel so lucky to have this support. Trinity Holistic Centre has supported me in my health and wellbeing since February 2019 after radical treatment for

Diane Watson complementary therapist

Diane Watson, complementary therapist

breast cancer and the work that they do is priceless.”

Register for your weekly call by contacting 01642 854839 or email

The Trinity Holistic Centre is a charitable organisation supporting patients, carers and staff at The James Cook

University Hospital, Middlesbrough and at the Friarage Hospital, Northallerton. Holistic services are provided from the Trinity Holistic Centre in Middlesbrough, the Sir Robert Ogden Macmillan Centre in Northallerton and across hospital wards at South Tees Hospitals NHS Foundation Trust.

The service is dependent on the generosity of its volunteers, supporters and fundraisers. To donate, visit their Just Giving page. To find out more, visit their webpage, follow them on Facebook or call the centre 01642 854839.