Important changes to urgent care services across South Tees

Posted on in Health improvement, Services

From 1 April 2017, NHS South Tees Clinical Commissioning Group will introduce a number of changes to urgent care to make it easier and more convenient for patients living across Middlesbrough and Redcar and Cleveland to access GP appointments seven days a week.important-changes-to-urgent-care-services-across-south-tees-small-image

Four extended hours GP centres will be open from 6pm to 9.30pm, Mondays to Fridays, and 8am to 9.30pm on weekends and Bank Holidays and will be based at:

  • North Ormesby Health Village
  • One Life Centre in Linthorpe
  • Redcar Primary Care Hospital
  • East Cleveland Hospital in Brotton

How do people access one of the new GP centres?

The centres operate an appointment based system – people won’t be able to just walk-in – but having access to them means you will be offered a choice of where to go and an appointment time which may be better for you. It also means that you are seen promptly and shouldn’t have to wait in a queue.

The service will be operated by local doctors and nurses from the South Tees area with access to your patient records.

There are a number of ways to make an appointment:

  • Telephone your own GP surgery which has access to appointments in the extended hours GP centres.
  • Your own surgery will always try to meet your needs first but if you require an appointment urgently and they can’t fit you in – or if it is more convenient for you to be seen in the evening or at the weekend, they will make an appointment for you at one of the centres.
  • Telephone NHS 111 (free phone number) – NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If you need to be seen, they will be able to make you an appointment.
  • Access online – if your practice offers online appointment booking, this will be extended to include access to the centres. If you are not sure whether your practice offers online booking, please contact them directly.

What if I have an urgent need after 9.30pm when the GP centres are closed?

Patients should call 111 and they will be directed to the most appropriate service.

Will there be other changes to existing services?

The introduction of the new extended hours GP centres also mean there will be changes to:

Redcar Minor Injury Unit opening times

Minor injury units (MIU) can assess and treat: minor burns, scalds, infected wounds, sprains, cuts, grazes and possible broken bones. Patients with a minor injury can still go to Redcar Primary Care Hospital but from 1 April the opening times will changed to 8am, to 9.30pm, seven days a week (including access to x-ray). Click here for more information about Redcar MIU.

Existing walk-in centres

The Walk-in Centres at North Ormesby (part of Resolution Health Centre) and Eston Grange will close on 31 March 2017. The GP practice at Resolution in North Ormesby will remain open for registered patients.

If patients are not registered to a GP in the area, you can find your nearest NHS doctors by visiting NHS Choices.

Important changes to urgent care services across South Tees (878kb)
In order to view PDF documents you will need Adobe PDF Reader