Carers are always welcome at South Tees Hospitals!
That was the message from Karen Harwood, lead nurse for patient and carer engagement, during national Carers’ Week.
The trust is among the first 100 nationally to get a John’s Campaign award for welcoming carers during their loved one’s stay in hospital.
And during Carers Week, a stall at The James Cook University Hospital atrium, near the South/globe entrance demonstrated how we support carers.
Karen and colleagues, including Beth Swanson, dementia lead nurse and Kathleen Fitzwater, dementia clinical educator, also took time out to talk to patients, carers and visitors.
“We really do value the role carers play in supporting the treatment and care of their loved ones,” said Karen.
“It was lovely to have the opportunity to meet some of our patients and carers in person and update them about the services and support we can offer.
“This includes more flexible access to wards to visit their loved one and the ability to accompany their loved one to many tests or investigations.”
Karen and the team also spent time visiting a number of outpatient areas, raising awareness of the role carers play amongst staff and advising how they could be better supported.
Patients and carers were also invited to post their ideas on a pledge wall about how the trust can further improve.
Karen said: “We value this feedback from patients and carers and will look to take as many as the suggestions as possible forward in the near future.”