South Tees’ A&E survey delight

Posted on in Hospitals, Staff

Staff in the accident and emergency departments at The James Cook University Hospital in Middlesbrough and their colleagues at the Friarage Hospital in Northallerton have today received a welcome boost.

Results from the latest Care Quality Commission’s (CQC) survey on people’s experiences of accident and emergency services show the teams in a very favourable light.

Accident and emergency James Cook HospitalThe CQC’s fourth national accident and emergency (A&E) survey, was carried out by all 147 acute and specialist NHS trusts with major accident and emergency departments in England and almost 350 people who attended South Tees’ A&E departments during January, February or March 2012 completed the survey.

The survey asked people to answer questions about different aspects of their care and treatment. Based on their responses, the CQC gave each NHS Trust a score out of 10 for each question (the higher the score the better).

Each trust also received a rating of:

  • Better: if the trust scored better for that particular question compared to most other trusts that took part in the survey.
  • About the same: if the trust’s score was about the same for that particular question as most other trusts that took part in the survey.
  • Worse: if the trust did not perform as well for that particular question compared to most other trusts that took part in the survey.

The findings of the 45 questions showed South Tees ‘Better’ on 15 occasions and ‘About the same’ on the other 30. All four questions that related to the patient’s ‘overall experience’ were classed in the ‘Better’ category.

Accident and emergency Friarage HospitalThere were average scores of 9.8 (98%) for ‘feeling not threatened in the department’; 9.7 (97%) for ‘ambulance and A&E staff working well together’; 9.4 (94%) for ‘quick transition from ambulance to A&E department’; 9.3% (93%) for ‘privacy’ and ‘having medications clearly explained’; 9.2 (92%) for ‘respect and dignity’ and ‘being listened to’.

Mr Adrian Clements, clinical director for emergency medicine, said “The results are very pleasing, as they place us above the scores for most emergency departments, in almost all areas. I am especially pleased that we score significantly higher in ‘treating patients with respect and dignity’ and ‘overall experience’. These results are a credit to the staff who work directly in the emergency departments but also to those who support us.”

Chief executive designate, Professor Tricia Hart added “I need to say a huge thank you to all clinical staff working in accident and emergency and the non-clinical staff who support the department. The outcomes from the surveys are very positive and truly reflect a high quality department.”