Cancer teams shine in patient survey

Posted on in Services, The trust

South Tees Hospitals NHS Foundation Trust is celebrating after receiving its best ever results in the national cancer patient experience survey.

Head and neck cancer team

Nine out of 10 cancer patients rated their care at The James Cook University Hospital and Friarage Hospital as “very good” or “excellent” with some departments achieving 100% patient satisfaction in a number of areas.

Leading the way were the head and neck cancer team who have seen their results improve year on year. Staff received maximum marks in several categories including privacy and dignity, providing understandable answers and doing everything possible to control the side effects of chemotherapy.

Macmillan head and neck specialist nurse Pauline Sturdy said: “We are very pleased with the results. We strive to achieve the best possible care for our patients and their families from diagnosis throughout their cancer treatment and recovery.”

Endeavour Unit reception

More than 700 patients completed the questionnaire – a response rate of 66% – and the trust was above or equal to the national average in 55 out of 63 questions.

South Tees scored particularly highly when it came to privacy and dignity, information given to GPs and perceptions of staffing levels. The survey also highlighted a couple of areas that could be improved such as providing patients with more information on financial help and any possible future side effects of their treatment.

Lead cancer nurse Nicky Hand said: “South Tees ranked among the top 20% of trusts in almost half of the survey questions which is amazing. This is the fourth year we have asked patients to complete the survey and this year we have had our best ever results which is a credit to the hard work and dedication of all of our staff.

“We would like to thank every patient who has taken the time to complete the survey as the feedback we receive really does help us to continue to improve the care we provide.”