Patient views vital to drive service improvements

Posted on in Services

South Tees Hospitals NHS Foundation Trust is carrying out a survey to find out what children, young people and their parents think about the care they received when they were in hospital.

The Trust will use the results of the survey to highlight areas where its hospitals perform well and to identify the areas where they need to improve.

Children's survey poster

Click image to view poster as PDF

Children and young people who attended The James Cook University Hospital or the Friarage Hospital as either an inpatient or a day case in November or December 2016 may receive a questionnaire in early 2017 that asks them about their experiences.

They will be asked about various aspects of their care, including arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information received, and the hospital environment.

People’s responses are anonymous and the results of the survey will be presented in a form that does not allow any individual’s answers to be identified.

Acting patient experience manager, Maria Taylor said: “We hope that our patients will take the time to help us with this survey. Their views are vital in helping us to find out how we are doing and how we can improve. This is an excellent way for patients and their parents to help shape the services we provide in the future.”