The accident and emergencies departments at The James Cook University Hospital in Middlesbrough and Friarage Hospital in Northallerton have been given a well-deserved pat-on-the-back in a national report comparing A&E departments across the country.
Quality Health’s fourth national emergency department survey took place between May and July 2014.
The survey required a random sample of 850 patients seen during the first three months of the year and the 260 replies to the questionnaire from South Tees patients, when compared to other trusts, placed the trust in the top 5% in a number of areas: first examination; time to discuss health problems; confidence and trust in doctors and nurses; privacy; medication side effects explained and overall rating of experience.
Julie Suckling, directorate manager for accident and emergency at South Tees, said: “It is great to have such positive feedback, during what has been a very busy period for the department.
“This is well deserved praise to those who work tirelessly to help our patients at what is a traumatic time in their lives. It means a lot as it is patient feedback, people who have experienced first-hand the dedication and care given by the staff at the two hospitals.”