South Tees Hospitals NHS Foundation Trust is thought to be the first NHS trust in the country to receive six Macmillan quality awards.
The Trinity Holistic Centre is the latest service to receive the prestigious Macmillan Quality Environment Mark (MQEM) which demonstrates to staff, visitors and patients that a facility is welcome and accessible to all, as well as:
- respectful of people’s privacy and dignity
- supportive to the user’s comfort and well-being
- giving choice and control to people using the service
- listening to the voice of the user
The centre opened in 2003, when it began providing complementary therapies to cancer patients. The range of services has since been widened to include additional complementary therapies to patients with long-term conditions, as well as emotional and psychological support and well-being.
It is the first time the centre has been evaluated for a quality award and, overall, it achieved a score of four (very good) with the majority of indicators being rated as very good or excellent.
The award was presented to Holistic Centre manager Heather McLean, as pictured above, on World Cancer Day.
Assessors wrote: “Staff are to be commended for their insights into the needs of people affected by cancer. It was clear that the unit is committed to providing the highest level of support, care and comfort for its users within a safe environment.”
Dawn Graham, Senior Macmillan Development Manager for the North of England, said: “This award reflects the hard work and dedication of the team at the centre and people using the service to create a welcoming and supportive environment.
“To receive the award, environments have to score highly in areas such as the use of space, privacy and dignity, comfort and well-being and accessibility – all areas highlighted as really important by people living with cancer who helped develop the award.”
Centre manager Heather McLean said: “We’re so proud of the centre and the facilities and support we can offer to patients. Our staff and volunteers are delighted to have received this recognition and it really reinforces the message about the kind of services patients and their families can expect from the team.”
MQEM awards have previously been presented to the Endeavour Unit, ward 14, the chemotherapy day unit and the Macmillan information and support centre at The James Cook University Hospital in Middlesbrough and the Macmillan information centre at the Friarage Hospital in Northallerton.