South Tees among UK’s top performing trusts in national patient survey

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Paediatric staff at The James Cook University Hospital

A report published today by the Care Quality Commission (CQC) shows South Tees Hospitals NHS Foundation Trust as one of the nation’s top performers in the 2020 children and young people’s patient experience survey.

The results show the trust performed significantly above the national average for the experiences of children aged zero to seven.

The annual survey asked children and young people, as well as their parents and carers, questions about admission, the hospital ward, hospital staff, facilities for parents and carers, pain management, operations and procedures, the discharge process and their overall evaluations of their care.

The report summarises the experiences of children and young people who were admitted to hospital during November 2020, December 2020 and January 2021.

It comes just weeks after the 2020 national CQC inpatient survey found that adult patients ranked South Tees Hospitals NHS Foundation Trust consistently above the national average for inpatient medical care.

Hilary Lloyd, chief nurse for South Tees Hospitals NHS Foundation Trust, said: “Feedback from our patients is incredibly important to us. It’s a huge reassurance that the hard work and dedication of our amazing colleagues is being seen by our patients, at such an unprecedented time for the NHS.”

Michael Stewart, the trust’s chief medical officer, said: “Over the last two years we’ve been empowering our clinicians to take the decisions about how we manage our resources and deliver care across our hospitals and services – supported by our amazing scientific teams, administrative, support staff and volunteers.

“This is important not just for our local communities across the whole of Teesside and North Yorkshire but for patients across the North East and beyond who rely on us as a specialist centre and regional major trauma centre, providing services for both adults and children.

“Our role as an anchor tertiary provider is also crucial in ensuring that specialist care is available to patients across our region and that health inequalities are not exacerbated in our local patient populations.

“By enabling clinicians to come together to shape and deliver the care they want for their patients, we were rated by our colleagues in the 2020 NHS Staff Survey as the most improved trust in the country and it’s really inspiring that both patients and the parents of our youngest patients also recognise this commitment to safety, quality and experience.”