Top scores in national patient survey

Posted on in The trust

The results of the Care Quality Commission’s annual survey of inpatients have been published today (8 June 2016) and South Tees Hospitals NHS Foundation Trust has been ranked among the best performing trusts in two areas.

Responses to the adult inpatient survey 2015 were received from 612 patients aged 16 and above who had stayed in hospital for at least one night – a response rate of 52% which was higher than the national average of 47%.

The trust, which runs The James Cook University Hospital in Middlesbrough, the Friarage Hospital in Northallerton and a range of community services, has been rated among the best performing trusts in the following areas:

  • Emergency/A&E department
  • Care and treatment

The survey looked at 11 areas in total. In the remaining nine areas South Tees was ranked in the upper end of the “about the same as other trusts” category.

Karen Harwood, lead nurse for patient and carer engagement, said: “We welcome all feedback – good and bad – as it helps us to improve care for future patients.

“We will look at these results, alongside other patient feedback we have collected, to identify any common themes and develop a plan for improvement and these results will support us to identify priority areas.

“We will continue to strive to improve upon the experience our patients receive in our hospitals and our aim is to be among the “best performing trusts” in all 11 areas of questioning. Key to achieving this will be the ability to continue listening and understanding effectively what truly matters to our patients through a variety of methods.

“There are lots of ways patients can tell us about their care whether it’s talking to hospital staff, contacting our Patient Advice and Liaison Service (PALS), completing questionnaires or sending suggestions via our website and social media sites.”

The full survey report can be viewed at