Posted on in The trust

Your GP Surgery is closed and you feel really unwell, #WhatWouldYouDo?

South Tees Hospitals NHS Foundation Trust has launched a hard-hitting campaign urging people to consider their urgent care options, asking #WhatWouldYouDo?

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Think beyond the emergency waiting room. Pic by Doug Moody

With rising demand for immediate care, the campaign urges the public to choose the most appropriate service not the most convenient through a series of videos which show the local misconceptions of what Accident and Emergency is suitable for, as well as insight into the real situations that doctors and nurses deal with every day in our local Emergency Department.

The campaign has been developed to help patients choose the most appropriate service for their needs. It encourages people to consider using services such as Redcar Hospital’s Minor Injuries Unit and STAR extended hours GP centres before heading to A&E.

Dan Bearn, A&E Consultant at The James Cook University Hospital who appears in the campaign advises: “Patients in the waiting room don’t see the lifesaving interventions that are going on behind the scenes, and the traumatic things the patients, the relatives and the staff are having to deal with.

“If you do attend A&E with a relatively minor complaint please be prepared to wait.”

Garry Whittle, A&E Charge Nurse who also took part in the campaign adds: “Sometimes people come in with a common cold, or a splinter and you know there are patients in resus fighting for their lives and you think really? You’ve come to A&E?”

The campaign highlights the alternative services available, including:

NHS 111

  • Free to call
  • Available 24/7
  • Provides advice and signposting

Minor Injuries Unit

  • Based at Redcar Primary Care Hospital
  • Open 7 days a week, 8am – 9.30pm
  • No appointment needed
  • X-ray facility (for patients aged 3+)

STAR GPs (Middlesbrough and Redcar & Cleveland)

  • GP access 6.30pm – 9.30pm Monday to Friday
  • GP access 8am – 9.30pm Weekends and Bank Holidays
  • Appointments can be made via your GP surgery or NHS 111

Emergency Department Service Manager Julie Suckling added: “We are urging people to choose the most appropriate service, not the most convenient.”