Your appointment

When you come to your appointment please remember to bring with you anything that was mentioned in your appointment letter, such as glasses, medication, etc.

After your clinic appointment your clinician will write to your GP to keep them informed. If you wish to receive a copy of this letter please let your clinician know.

Contact details for outpatient clinics are available here

What if you cannot make the date of your appointment?

Should you need to change or cancel your appointment, it is very important that you contact the office telephone number detailed in your appointment letter to obtain another appointment arrangement.

Please give the hospital as much notice as possible for any changes as this helps to prevent valuable appointment slots that can be offered to other patients being wasted.

Click here to change your appointment online

What if you are unwell when your appointment is due?

Please do not attend your appointment if you have any symptoms of sickness and/or diarrhoea. A common stomach bug which causes these symptoms is called Norovirus, sometime known as the winter vomiting illness. It is highly infectious and can spread quickly in hospitals, putting patients at risk. You need to be free from symptoms for at least 48 hours before attending your appointment. Remember to wash your hands thoroughly and regularly at all times – particularly after using the toilet and before eating. If you are still ill after a few days contact your own GP or NHS 111.

If you need to cancel your appointment due to this illness or any other illness you may think would affect your appointment, inform the appointment office by telephoning the contact number on your appointment letter so that another appointment can be organised for you.

Prescription charges

All outpatient prescriptions issued by the hospital and dispensed at the hospital pharmacies are subject to prescription charges unless the patient holds a valid medical exception certificate, they fulfil the criteria for exemption from charges or they hold a valid pre-payment certificate.

Payment can be made by cash/cheque at the pharmacies or by debit or credit card at the cashiers at the north entrance. Free to use ATM machines are also available in the hospital.

The on-site pharmacy to open to the public at the following times:

  • Monday to Friday 8am to 9pm
  • Saturday and Sunday 10am to 8pm

Friends and family test

The trust is rolling out the Friends and Family test to include all outpatients and patients who have had a day case procedure.

For the first time, patients receiving treatment in these two areas will also have the opportunity to feedback on their care by text or by responding to an automated telephone call to their home phone as part of a pilot scheme.

Under the initiative, patients will be contacted within 48 hours of their outpatient appointment or day case procedure and asked ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?’ They will then be given six options ranging from ‘extremely likely’ to ‘extremely unlikely’.

The text messaging/automated call service is free of charge and anonymous but patients can opt out of taking part by informing a member of staff who will pass their details onto the trust’s patient experience team or by responding to the initial text with STOP.

Click here to visit our patient experience pages