Real time patient video project

A new project capturing real-time patient experiences in hospital wards and departments – and reviewing their feedback directly with the teams involved in their care – is now underway at South Tees.

Filming South Tees

The trust, in partnership with King’s College Hospital in London and University Hospitals of South Manchester, received over £100,000 of national funding to film patients talking about their experiences of care.

Their stories are shown to – and discussed with – the clinical teams looking after them and improvement plans drawn up and tracked based on the insights in the video.

It is hoped the ideas and lessons learned will not only be shared with colleagues in the organisation but also lead to wider improvements and change across the NHS.

Assistant director of nursing/children’s champion Alison Smith said: “This is a great opportunity for us to see the work that goes on through the lens of people who actually use our services – whether that’s on a ward or in an outpatient clinic.

“Not only will it be of use to the teams directly involved in the patient’s care, it will be shared with other services and staff at all levels, as well as the Board, so that we routinely focus on listening to – and acting on – patient feedback and make changes to our services.

“This isn’t about tick box exercises but proper engagement – starting with the patient telling us what matters most to them.”

The project was one of only nine successful bids, from 140 across the country, to receive funding from the NHS Patient Feedback Challenge fund, which is designed to find and spread great approaches which use feedback form patients to improve services.

The fund is managed by the NHS Institute for Innovation and Improvement and funded by the Department of Health and the final projects have to be completed by the end of March 2013.

For more information about the project please contact patient relations on 01642 854500.