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Patient care

We are very grateful for all the thank you messages we receive and while we regret that we are not able to reply to them all individually they are all forwarded to relevant teams within the hospital and considered for any potential award nominations.

A selection of our most recent comments can be seen below…


Redcar District Nursing Team

“These nurses, from their first visit until their final visit, were absolutely brilliant in their approach, their compassion, their care and their nursing skills.”


“The anaesthetists were amazing – I was so relaxed in theatre and it was because of you all and your reassuring words”


“The ladies who looked after me in ICU for the 24 hours I spent there – you all are so amazing at your job – you made me feel so comfortable and happy and although I was away from my baby, I was in safe hands and I knew he was in safe hands too!”

Friary Community Hospital

I just wanted to say a big thank you for the way you and your staff looked after me during my stay at your hospital.  I have never been anywhere before where the beds have been changed on a daily basis, the ward was immaculate.  I don’t think, in fact I know, I have never been in a clear place than your ward.

“The food was excellent, it couldn’t have been better if I had paid for a 5 star hotel.

“Once again a massive thank you to yourself and the rest of the team.

We wish to thank you all sincerely for the care and dedication you gave to (our family member) whilst he was in your care.  You all nursed and cared for him with such compassion and always made sure he dept his dignity. 

“Thank you also for all the love and support you gave to us along the way.  We will always remain grateful to everyone of you.”

Maternity (The James Cook University Hospital)

“Cannot over emphasize the professionalism and genuine care by all staff, huge thank you”

 Post operative surgical day unit

“Silly thing to say but I would come back anytime, care was brilliant”

Ward 10

“Everybody has been so very, very kind and considerate, which has made me happy during my stay”

Ward 7

“The team on this ward are a fantastic set of trained professionals with a brilliant sense of humour which can lift your spirits”