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Quick Question

Quick Question is a DrDoctor product that allows us to text patients who are waiting for an outpatient appointment to see if they still need their appointment.

Putting you in the driving seat

We are working with our digital solutions provider, DrDoctor, to send text messages to some of our outpatients to ensure we see people in the right place, in the right time.

Look out for a text message from us

Patient Portal app
If you receive a text message from the mobile number 07860039092 this number is genuine and is not a scam.

The text message will ask you if you still need your outpatient appointment and will include a secure link where you can respond with yes, no or unsure.

Please do not ignore this message – your response will be crucially important to help us manage your ongoing care.

We will not make any changes to your waiting list status unless you respond, and any appointment dates you may already have still stand. 

Depending on your response, we will contact you again with further advice and guidance on next steps.

If you have a medical problem or concern, and are unsure what to do, please contact your usual healthcare provider (for example your GP, pharmacist or NHS 111) directly.

What should I do if I receive a text?

If you are waiting for an outpatient appointment, we’ll send you a text message from +447860039092 asking you to respond to an online question 

  1. Follow the drdoctor.thirdparty.nhs.uk link in the text message to let us know if you still need your appointment.
  2. Once you’ve responded, we’ll ask you to verify your date of birth. If you are answering on behalf of someone else, please use the patient’s date of birth.
  3. Depending on your response, you will either remain on our waiting list or if requested we will discharge you back to the care team that referred you.

Secure and easy access online

DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. The link you receive via text is safe to click on.

For more information, see www.my.drdoctor.co.uk/privacy

Please note the NHS will never ask you for your bank details or for money payments.

Quick Question frequently asked questions

Is the link in the text message trustworthy?

The drdoctor.thirdparty.nhs.uk link in your text messages are trustworthy and are delivered by our partner DrDoctor.

DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens.

 For more information, see the NHS Data and Protection Toolkit certification and DrDoctor’s privacy policy

Why are you asking me for my date of birth?

After you have answered the question, we will ask you to confirm your date of birth so the booking team can confirm that the text message was sent to the right person.

If the date of birth you give is different from the date of birth we have on record for you, we will be able to see this and follow up with you as appropriate.

If you are answering on behalf of someone else, please use the patient’s date of birth.

Further information

If you have received a text message about a operation or procedure you are waiting for and have any queries please contact the service directly using the contact details below