Holistic centre administration volunteers

Daily supervision: Holistic centre staff

Accountability: Macmillan Cancer Information and Support Centre business manager and head of complimentary therapies

Location: Trinity Holistic Centre, The James Cook University Hospital, Middlesbrough

Aim: To provide support to colleagues involved with the delivery of holistic services and other essential activities. The role does not expect volunteers to manage the whole administration service but to provide help and assistance to colleagues, so that local administration is as effective as possible.

Holistic centre acupuncture clinic volunteers will:

Provide a full range of administration support for patients and staff this may include filing, photocopying and answering the telephone
Provide support to reception staff
Help to maintain stocks of items such as leaflets, booklets and posters
Handle post and similar correspondence according to local procedures
Liaise with local administration staff and other colleagues regarding day-to-day administration duties
Recognisethe range of policies and procedures that impact on administration
Use professional communication skills to converse effectively with a wide range of people
Welcome patients and visitors to the centre in a professional, friendly manner while actively maintaining the security of the area
Engage with patients and staff and assist with completion of patient surveys
Assist with the completion of patient focussed documentation
Recognise and respect patient confidentiality
Present with appropriate work place behaviour
Use professional interaction when learning to cope with new situations
Show respect, good manners and workplace etiquette
Be able to work independently and as part of a team

Personal qualities

Good knowledge of IT
Excellent communication skills
Commitment to the volunteering service
Ability to work alone and as part of team
Polite and approachable
Friendly and professional approach

Training requirements

Trust corporate training
Therapeutic Support Programme – Volunteer Induction Training
IT training – as required and only if necessary to the role
Donning and doffing of personal protective equipment (PPE)

There may also be opportunities for you to attend other training events hosted by the Macmillan Cancer Support Services.

Your commitment

Your commitment to this role will be discussed on an individual basis. We ask that all volunteers commit to a minimum of two hours per week.

Communications

The holistic centre and the therapeutic support programme team will provide you with any information updates, training opportunities and upcoming events on a regular basis.