Have you ever been frustrated sitting in the waiting room of our emergency department while “nothing seems to be happening” and the queue just grows and grows?

  • Think beyond those waiting room doors!think beyond emergency department waiting room doors
  • Think Major Trauma Centre for the whole region!
  • Think life or death scenarios involving the most critically ill and injured patients!

Think … am I in the right place? #WhatWouldYouDo?

Could NHS 111 help?

Need urgent advice? Call the NHS non-emergency number 111  for reliable advice from a trained call handler who can arrange for you to be seen by an out of hours GP service or call an ambulance if that’s what you need.

external shot of Redcar Primary Care Hospital

Could you attend the Minor Injury Unit at Redcar?

Minor injury? Staff at Redcar Primary Care Hospital’s Minor Injury Unit are likely to see you much more quickly than you would be seen at our emergency department.

You will face a long wait at James Cook if staff are busy dealing with serious conditions and major trauma, such as road traffic injuries, choking, chest pain, severe and uncontrollable bleeding, loss of consciousness or stroke.

If you have a minor injury you can go to Redcar’s MIU without an appointment from 8am to 9.30pm, seven days a week (including x-ray).

Need urgent GP advice?

The South Tees Access Response scheme has been set up by GPs to improve access to their services outside the current core hours for patients needing urgent care or advice.

Four GP centres now extend evening and weekend opening times for patients seven days a week, from 6pm to 9.30pm Monday to Friday, and 8am to 9.30pm on weekends and bank holidays, to ensure patients get the right care, first time through a single point of access.

The centres are open to patients registered to GP practices across Redcar, East Cleveland and Middlesbrough.

Please note this is not a walk in service. During normal working hours patients should contact their own GP to make an appointment. Outside of these hours patients just need to call NHS 111.

For more details visit www.southteesaccessresponse.nhs.uk

Could your local pharmacist help?

That dreaded cold? Don’t forget that stocking up on over the counter remedies for common ailments such as paracetamol or ibuprofen for headaches and cold symptoms at your local pharmacy, where you can also access quick and reliable healthcare advice for many common ailments, can also help you to nip illness in the bud this winter.

#WhatWouldYouDo? videos