Troubleshooting for Attend Anywhere video calls

Can’t hear others?

Speakers or headset:

• Volume at audible level?
• (If external) Plugged in securely?
• (If powered) Switched on?
• Being used by the computer?
  Check computer’s audio settings.
• Hearing an echo?
  Check computer’s audio settings

Others can’t hear you?

Microphone:

• (If external) Plugged in securely?
• Being used by the computer?
  Check computer’s audio settings.
• Chrome using the correct microphone?
  Click camera icon in Call Screen’s address bar; check access and selected microphone.
• Can your web browser access the microphone?
  Allow access to microphone in privacy settings.
  Allow access for microphone in browser settings.
• Muted?
  Either Call Screen, or device’s audio.
• Other software using the microphone? (Example: Skype also running)
• May require computer reboot.

Can’t see?

Web camera:

• (If external) Plugged in securely?
• Chrome using the correct camera?
  Click camera icon in Call Screen’s address bar; check access and selected camera.
• Can your web browser access the camera?
  Allow access to camera in privacy settings.
  Allow access for camera in browser settings.
• Other software using the camera? (Example: Skype also running)
  May require computer reboot.
• Firewall settings allow video stream?
  Ask whomever looks after your firewall for help.

Poor video or audio quality?

• Connection to internet okay?
  Check speed and latency at www.speedtest.net
• Others on the network using lots of bandwidth? (Example: Watching Netflix or YouTube)
• Modem or router working properly? (Wireless network)
  Get closer to access point.

Troubleshooting attend anywhere video calls (151.03kB, PDF)