A & E survey

Accident and emergency departments at The James Cook University Hospital and the Friarage Hospital have received positive feedback from patients in the national Care Quality Commission’s (CQC) survey on people’s experiences there.

Accident and emergency James Cook Hospital

The CQC’s fifth national accident and emergency (A&E) survey was carried out by all 147 acute and specialist NHS trusts with major accident and emergency departments in England and almost 260 people who attended South Tees’ A&E departments during January, February or March 2014 completed the survey.

The survey asked people to answer questions about different aspects of their care and treatment. Based on their responses, the CQC gave each NHS Trust a score out of 10 for each question (the higher the score the better).

Each trust also received a rating of:

  • Better: if the trust scored better for that particular question compared to most other trusts that took part in the survey.
  • About the same: if the trust’s score was about the same for that particular question as most other trusts that took part in the survey.
  • Worse: if the trust did not perform as well for that particular question compared to most other trusts that took part in the survey.

When the feedback was compared to other trusts, the results placed the trust in the top five percent in a number of areas:

  • first examination
  • time to discuss health problems
  • confidence and trust in doctors and nurses
  • privacy
  • medication side effects explained
  • overall rating of experience

Julie Suckling, service manager for accident and emergency at South Tees, said: “It is great to have such positive feedback, during what has been a very busy period for the department. This is well deserved praise to those who work tirelessly to help our patients at what is a traumatic time in their lives. It means a lot as it is patient feedback, people who have experienced first-hand the dedication and care given by the staff at the two hospitals.”