Outpatient appointments during COVID-19

Guidance for attending an audiology outpatient appointment

If you are invited to come to one of our hospitals or community venues, it is clinically necessary and important that you attend. Our staff  have worked hard to ensure that the care you need can be provided as safely as possible.

In order to help comply with COVID-19 government guidelines, please read the following guidelines carefully prior to your appointment and keep to them as far as possible throughout your visit:

  • When on the hospital premises, please keep to hand hygiene and social distancing measures, allowing two metres between you and other members of the public and staff where possible. Most venues have either a one way system or arrows on the floor indicating the direction of flow of traffic. Please observe and keep to this.
  • Please attend your appointment alone, if possible. For children or those with significant disabilities, only one parent/guardian / carer should attend unless prior approval has been sought from the clinician / department.
  • Please wear a face covering. If you happen to forget, face masks are being provided at the hospital entrance or waiting area for any patient attending a hospital appointment. Children under the age of 11 years old or those who have evidence of a medical condition preventing the use of a face covering will be exempt. Please note that for the safety of staff and others, refusal to wear a face covering without medical reasons may result in your appointment being cancelled.
  • Please also try to limit the time in the hospital waiting areas by arriving five minutes before your appointment is due to start. Please note that if you are late, this will likely have an impact on the waiting room space available and therefore you may be asked to reschedule the appointment.

If you or anyone in the household is shielding due to underlying health conditions or you are unsure about attending a face to face appointment, please contact the department for further advice.

If you / your child have a tracheostomy, this could affect the choice of clinic room and location. Please contact the department to ensure that we are aware of this prior to your appointment.

The audiology department can be contacted on 01642 854051.

Please DO NOT attend if any of the following apply

  • In the last 10 days, prior to your appointment, have you experienced / your child experienced (if applicable):
    • High temperature
    • New and persistent cough
    • New loss of sense of smell and/or taste
  • In the last 14 days, have you had contact with anyone who is known or is suspected (based on the above symptoms) to have had COVID-19?