What do I do if I have an ear infection?

In the event of developing what appears to be an ear infection, on the side of your cochlear implant, you should follow the instructions below.

It is very important that we treat any potential infection to an implanted ear as early as possible to minimise the risk of any complications which could lead to the implant having to be removed.

If the problem occurs during office hours – all patients:

Contact us immediately on 01642 854068 during office hours.

If you cannot get through to us on the telephone please follow the out of hours instructions below.

If the problem occurs out of hours – for James Cook University Hospital patients:

If your surgery was within the last 4 weeks, contact the James Cook University Hospital 24 hour switchboard on 01642 850850 and ask to be put through to Ward 35 (adults).

If your surgery was more than 4 weeks ago, attend the Accident & Emergency department, out of hours GP, or local Walk-in centre who should contact the James Cook University Hospital 24 hour switchboard on 01642 850850 and ask to be put through to the on-call ENT registrar.

If the problem occurs out of hours – for Newcastle Upon Tyne Hospitals patients:

Attend your local Accident & Emergency department, out of hours GP, or local Walk-in centre who should contact the Newcastle Upon Tyne Hospitals 24 hour switchboard on 0191 233 6161 and ask to be put through to the on-call ENT registrar.

Please do not contact your key worker to report an ear infection