What do I do if my child has an ear infection?

In the event of your child developing what appears to be an ear infection, pain or swelling on the side of the cochlear implant, you should follow the instructions below.

It is very important that we treat any potential infection to an implanted ear as early as possible to minimise the risk of any complications which could lead to the implant having to be removed.

If the problem occurs during office hours

Contact us immediately on 01642 854068

 If you cannot get through to us on the telephone please follow the out of hours instructions below.

If the problem occurs out of hours – for James Cook University Hospital patients:

If the surgery was within the last 4 weeks, contact the James Cook University Hospital 24 hour switchboard on 01642 850850 and ask to be put through to Ward 22 (children)

 If the surgery was more than 4 weeks ago, attend the Accident & Emergency department, out of hours GP, or local Walk-in centre who should contact the James Cook University Hospital 24 hour switchboard on 01642 850850 and ask to be put through to the on-call ENT registrar.

If the problem occurs out of hours – for Newcastle Upon Tyne Hospitals patients:

Attend your local Accident & Emergency department, out of hours GP, or local Walk-in centre who should contact the Newcastle Upon Tyne Hospitals 24 hour switchboard on 0191 233 6161 and ask to be put through to the on-call ENT registrar.

Please do not contact your key worker to report an ear infection