Therapeutic Support @ South Tees

The therapeutic support programme at South Tees Hospitals NHS Foundation Trust is a growing community of staff, volunteers and work experience students providing valuable therapeutic support to patients, visitors and staff throughout the trust.

The team has an army of volunteers who provide non-clinical intervention and interaction to patients on all our hospital wards.

Under the leadership of Debi McKeown, lead nurse for therapeutic support, the staff, volunteers and work experience students – aged from 16 to 82 – provide valuable therapeutic support to patients, visitors and staff throughout the trust.

This can range from activities in the day room such as board games, dominoes and crafts to pampering activities such as nail painting and hair dressing. Volunteers may also find themselves running errands for patients and taking them for short trips off the wards where appropriate so they can experience a sense of normality.

Whatever the activity, the patient remains at the centre of everything.

All engagement is underpinned by the Chief Nursing Officer’s 6Cs:

  1. Care
  2. Compassion
  3. Competence
  4. Communication
  5. Courage
  6. Commitment

Compassion in Practice, Evidencing the impact, Version number: 1, First published: May 2016, Prepared by: Professor Laura Serrant

Our team of staff and volunteers promote positive engagement with patients, staff and visitors, contributing to a positive hospital experience for everyone.

Debi says: “The support provided by volunteers uplifts the mood of patients, families and carers. The volunteers provide a sense of companionship that allows staff to get on with their tasks, safe in the knowledge that their patients have someone to talk to.

“We have developed a community of people who are enhancing the patient experience while getting experience themselves. Many go on to get permanent roles at the Trust – it’s giving South Tees a home-grown workforce.”

Where to find us…

Therapeutic Support Office (opposite Costa Coffee)
The James Cook University Hospital
Marton Road
Middlesbrough, TS4 3BW

Call the team on: 01642 835862

Email us at:

Join our volunteer community!

If you have a few hours to spare and would be interested in joining our growing community of volunteers click the button below to email the team for more information.

Email the team

Follow us on Twitter

Follow us on Twitter for all the latest news from Therapeutic Care @ South Tees.