Therapeutic Care Volunteer

Therapeutic care volunteer role description

Daily supervision:  Therapeutic support programme team office

Accountability: Nursing sister in therapeutic care & therapeutic support programme team

Location:  The James Cook University Hospital, Middlesbrough; Friarage Hospital, Northallerton; East Cleveland Hospital, Brotton; Friary Hospital, Richmond or Redcar Primary Care Hospital.

Therapeutic care volunteers will

  • Engage with patients to provide therapeutic care and interaction
  • Offer therapeutic contact that will provide comfort if appropriate
  • Read quietly to patients if requested and at an appropriate time
  • Chat about the patient’s history and interests, reminisce using memory boxes, photographs and music etc
  • Accompany patients with staff permission (within the ward environment) to allow them the freedom to walk around thereby reducing restrictions that may lead to escalation of behaviours
  • Help to therapeutically distract patients for example: playing cards, jigsaws, drawing etc
  • Engage in general conversation and “really” listen to patients
  • As part of the therapeutic interaction, encourage patients to be aware of their nutritional and hydration needs
  • Support patients with staff permission who may need to leave the ward to attend other areas of the hospital
  • Complete relevant documentation such as Forget Me Not forms, friends and family feedback and the completion of patient experience questionnaires
  • To act as an ambassador for the therapeutic support team and promote the service

Personal qualities

  • Tact and sensitivity
  • Excellent communication skills
  • Commitment to the South Tees volunteering service
  • Ability to work alone and as part of team
  • Polite and approachable
  • Professional approach

Training requirements

As a therapeutic care volunteer, you will complete the following training:

  • Trust corporate training
  • Therapeutic Support Programme – Volunteer Induction Training
  • Donning and doffing of personal protective equipment (PPE)

Your commitment

Your commitment to this role will be discussed on an individual basis. We ask that all volunteers commit to a minimum of two hours per week.

Support and supervision

Your first line of support and for any enquiries will be the therapeutic support programme team based in an office outside of wards 1 and 2, The James Cook University Hospital.


The therapeutic support programme team will provide you with any information updates, training opportunities and upcoming events on a regular basis.

Users of the service

All patients, carers and visitors within South Tees Hospitals NHS Foundation Trust


  • Burgundy NHS volunteer polo shirt (provided)
  • NHS volunteer badge (provided)
  • Black trousers
  • Black shoes

What departments can I volunteer in?

Adult inpatient wards
Women and children’s department

To apply for this role contact

Therapeutic Support Programme Team Office
The James Cook University Hospital
Marton Road

Call the team on 01642 835863

Email us at

Please note that due to COVID-19 we only have limited volunteer roles available at this time.