Holistic Centre Administration Volunteers

Holistic centre administration volunteers

Trinity Holistic Centre logo

Daily supervision:  Holistic centre staff

Accountability: Macmillan Cancer Information and Support Centre business manager and head of complimentary therapies

Location:  Trinity Holistic Centre, The James Cook University Hospital, Middlesbrough

Aim: To provide support to colleagues involved with the delivery of holistic services and other essential activities. The role does not expect volunteers to manage the whole administration service but to provide help and assistance to colleagues, so that local administration is as effective as possible.

Holistic centre acupuncture clinic volunteers will:

  • Provide a full range of administration support for patients and staff this may include filing, photocopying and answering the telephone
  • Provide support to reception staff
  • Help to maintain stocks of items such as leaflets, booklets and posters
  • Handle post and similar correspondence according to local procedures
  • Liaise with local administration staff and other colleagues regarding day-to-day administration duties
  • Recognisethe range of policies and procedures that impact on administration
  • Use professional communication skills to converse effectively with a wide range of people
  • Welcome patients and visitors to the centre in a professional, friendly manner while actively maintaining the security of the area
  • Engage with patients and staff and assist with completion of patient surveys
  • Assist with the completion of patient focussed documentation
  • Recognise and respect patient confidentiality
  • Present with appropriate work place behaviour
  • Use professional interaction when learning to cope with new situations
  • Show respect, good manners and workplace etiquette
  • Be able to work independently and as part of a team

Personal qualities

  • Good knowledge of IT
  • Excellent communication skills
  • Commitment to the volunteering service
  • Ability to work alone and as part of team
  • Polite and approachable
  • Friendly and professional approach

Training requirements

  • Trust corporate training
  • Therapeutic Support Programme – Volunteer Induction Training
  • IT training – as required and only if necessary to the role
  • Donning and doffing of personal protective equipment (PPE)

There may also be opportunities for you to attend other training events hosted by the Macmillan Cancer Support Services.

Your commitment

Your commitment to this role will be discussed on an individual basis. We ask that all volunteers commit to a minimum of two hours per week.


The holistic centre and the therapeutic support programme team will provide you with any information updates, training opportunities and upcoming events on a regular basis.

Users of the service

  • South Tees Hospitals NHS Foundation Trust staff
  • All patients, carers and visitors at South Tees Hospitals NHS Foundation Trust


  • Burgundy NHS volunteer polo shirt (provided)
  • NHS volunteer badge (provided)
  • Black trousers
  • Black shoes

To apply for this role please contact?

Therapeutic Support Programme Team Office
The James Cook University Hospital
Marton Road

Call the team on: 01642 835863

Email us at: stees.volunteering@nhs.net

Please note that due to COVID-19 we only have limited volunteer roles available at this time.