Get the Right Care

We believe getting that getting the right care, in the right place, at the right time is really important.

For example, have you ever been frustrated sitting in the waiting room of our emergency department while “nothing seems to be happening” and the queue just grows and grows?

Our Major Trauma Centre looks after the most critically ill and injured patients across the southern part of the entire Northern region so if you do attend with a minor injury or ailment, you may be re-directed to a more appropriate service in primary care such as your GP, pharmacist or extended hour GP centres who will be able to help.

Help us to help you – getting the right care in the right place (1MB)
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Extended hour GP centres

NHS South Tees Clinical Commissioning Group has introduced a number of changes to urgent care to make it easier and more convenient for patients living across Middlesbrough and Redcar and Cleveland to access GP appointments seven days a week.

Extended hours GP centres, run by local doctors and nurses, are now open from 6pm to 9.30pm, Mondays to Fridays, and 8am to 9.30pm on weekends and Bank Holidays. These are based at:

  • North Ormesby Health Village
  • Redcar Primary Care Hospital

The centres operate an appointment-based system – people won’t be able to just walk-in – but having access to them means you will be offered a choice of where to go and an appointment time which may be better for you. It also means that you are seen promptly and shouldn’t have to wait in a queue.

You can make an appointment through your own GP surgery, by ringing NHS 11 or online (if your practice offers online booking). For further information visit the STAR – extended hours GP centres website

If you need to see a GP or access urgent care after 9.30pm, patients should call NHS 111 and they will be directed to the most appropriate service.

Redcar Urgent Treatment Centre

external shot of Redcar Primary Care Hospital

Redcar Primary Care Hospital has an urgent treatment centre with x-ray facilities and offers free parking

If you have an injury or illness that requires urgent attention but is not life threatening you can go to the Urgent Treatment Centre (UTC) at Redcar Primary Care Hospital.

You can walk into the UTC without an appointment from 8am to 11.30pm, seven days a week.

Pre-bookable appointments are available via NHS 111 (where appropriate).

Click here for more information about Redcar UTC.

NHS 111

NHS 111 is the free NHS non-emergency number – for immediate, life-threatening emergencies, continue to call 999.

If you need medical help fast, but it’s not a 999 emergency or if you don’t have a GP to call or not sure who to ask for medical help, dial 111.

When you call, you will be assessed for your symptoms, given clinical advice or treatment and if an ambulance is needed one will be sent for immediately. The benefits to using NHS 111 are:

  • It’s a simple, free to call number available 24/7, 365 days a year
  • All clinical staff have access to patients’ medical records
  • It ensures that you get the right care, from the right person, in the right place, at the right time
  • Calls are free from landlines and mobile phones

Self care

Self-care is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home simply with over-the-counter medicines and plenty of rest. This could include treatment for the following:

  • Minor aches and pains
  • Minor sprains, sports injuries, grazed knee and scars
  • Coughs, colds, blocked noses, fevers and sore throat
  • Hangover

Be prepared for most common ailments by keeping a well-stocked medicine cabinet at home. Find out what should be included.


Pharmacists play a key role in providing quality healthcare to patients. Working in the community pharmacists use their clinical expertise together with their practical knowledge to ensure the safe supply and use of medicines by patients and members of the public.

You do not need an appointment to see a pharmacist and most pharmacies will have a private consulting room or a quiet area where you can discuss your symptoms if you wish.  They can also help you decide if you need to see a doctor, or whether to use any other type of local NHS service.

Pharmacists offer advice on common problems and minor ailments such as coughs, colds, aches and pains, as well as healthy eating and stopping smoking. They can also help you decide whether you need to see a doctor.

Consultations are always free and confidential, regardless of whether the pharmacist gives you any medication

Not registered with a GP?

If patients are not registered to a GP in the area, you can find your nearest NHS doctors by visiting

Further information on your health is available on South Tees Clinical Commissioning Group’s website