Advice lines for staff

Staff COVID-19 testing and vaccination helpline – 01642 854261 or ext 54261
(7.30am to 7.30pm, seven days a week)

This helpline is for staff to access advice regarding swab results and post vaccination queries.

Please do not contact the helpline to book an appointment for your own vaccine – you will be contacted in due course and offered an appointment.

COVID outbreaks

There is a single point of contact for COVID outbreaks.

Contact Sharon Lance, deputy DIPC or the infection control team:

COVID incident co-ordination centre (ICC)

The incident co-ordination centre (ICC) is responsible for overall co-ordination of the COVID response and acts as a central point of contact for all national, regional and multi-agency guidance and requests. It also facilitates the tactical and operational meetings.

The ICC is located in the Murray building (estates admin office) and is open between 8am and 5pm Monday to Friday. Outside these times any COVID queries should be directed to tactical on call. Any emails received in the COVID mailbox after 5pm or over the weekend will be dealt with the next working day.

  • Tel – 01642 854279
  • Email –
  • Out of hours – via tactical on call (rota held by switchboard)

Occupational health – 01642 282482

Call this number if you are concerned about long term health conditions and / or are pregnant.

Please note that our answerphone service is currently out of service, please do not leave a message as we are unable to access them.

The best way to contact us for all occupational health enquiries is via email:

Medical psychology – 01642 854758
(Monday to Friday, 10am to 4pm)

Contact the medical psychology team to access information, advice and strategies related to your wellbeing at work. All calls are confidential and you can call anonymously if you wish.

Personal resilience and effectiveness coaching – 01642 282872
(Monday – Friday, 8am to 5pm)

Call this number if you’re keen to explore your personal resilience and/or personal performance/impact. Coaching conversations can offer useful challenge to your current ways of thinking and behaving and can offer practical tools and techniques to work through challenges and maximise your personal effectiveness and resilience.

Chaplaincy helpline – 07961 934779 or 07540 774940

The chaplaincy team are available to talk to 24 / 7.

Trinity Holistic Centre kindness call – 01642 854839

If you are isolated, feeling anxious, need information about any local support available or simply want to chat, call this number to arrange a weekly kindness call from the Trinity Holistic Centre. The team are also linking closely with our Macmillan colleagues to provide financial advice and more.