I have experience through working in the care field since 1989 covering all aspects of care, both physical and mental. I am now working at James Cook as a therapeutic care volunteer, visiting patients on various wards. I love this work and find it very satisfying, interesting and rewarding. In this privileged position as a therapeutic care volunteer, I have listened to patients’ comments, most of which are positive and complementary regarding the care they receive from dedicated staff. But there are also some issues highlighted which could be addressed. I hope patients’ thoughts and ideas will be beneficial towards providing an even better service.