Every year more than a million patients and visitors come into our hospitals and we are always pleased to hear of any suggestions you might have to help us continuously improve our services.

Visiting a hospital?

Information for patients

Rearrange or cancel an appointment

If you need to change or cancel your outpatient appointment, please fill out and submit the form on this page. We will contact you to confirm the changes.

Outpatients appointments

If you are coming to an outpatients appointment at one of our hospitals here is some useful information about how to find your clinic, what to bring, or how to let us know if you can’t make your appointment.

Patient transport

Information about patient transport at South Tees Hospitals NHS Foundation Trust. Some people who have a medical need can receive transport to and from hospital through non-emergency patient transport services (PTS) - but it is important this resource should only be made available to people with a genuine need and are deemed eligible.

Staying in hospital

Information for inpatients including what to bring, hospital meals, same sex accommmodation and general advice for when you are discharged home.

Patient experience

Coming into hospital can be a worrying time so we want to provide the best possible experience we can for patients, relatives and carers and to understand what you are telling us about your experiences – good and bad - so we can make improvements where necessary.

Private patient services

The private patient team at South Tees provides a high quality service to the local community. Income generated is directly reinvested in the trust to improve NHS services.

Winter pressures

Find out more about winter pressures and how you can help including our norovirus campaign, A&E targets, infection control procedures and flu campaign.

Information for hospital visitors

Routine visiting across all our hospitals is 3pm to 8pm. Please help us to stay a healthy site by not smoking when visiting friends and relatives in our hospitals - especially outside the entrances to our buildings.

Concerns, comments & compliments

The patient advice and liaison service (PALS) is a service for anyone who needs help or information while using our hospital services.

Access to health records

This page explains why we ask for your personal information, how that information will be used and how you can see your health and social care record.

Community venues

Community services are provided from our hospitals and a number of other community venues. Find out more about getting to community venues here.

Feedback form

Have your say on the services provided at South Tees Hospitals NHS Foundation Trust by completing our online feedback form.

Equality and diversity

Equality and diversity is an important aspect of respect in caring for our patients and working with others as part of our role in ensuring the delivery of a high standard of care to patients.

Taking part in research

Find out more about research and development work at South Tees Hospitals NHS Foundation Trust.

Consultant performance data

NHS England is publishing consultant-level outcome data for ten national audits, as part of its Everyone Counts guidance, to drive up quality and help patients make informed decisions.

Carers - supporting your needs and rights

We recognise and value the role carers have in the health, comfort and wellbeing of our patients. Our nursing staff should talk to you about your carer role when your loved one is admitted to hospital and document this in nursing records. Our staff can then communicate effectively and share relevant, timely information with you.