More than 500 patients have had their say on hospital care across the Tees Valley and North Yorkshire.
South Tees Hospitals NHS Foundation Trust received excellent feedback from the Care Quality Commission (CQC) 2022 Adult Inpatient Survey, performing notably better than average in 14 areas.
The CQC benchmark results compare 133 NHS acute trusts across England. South Tees was rated “much better”, “better” or “somewhat better” than most hospital trusts in 14 questions.
Top marks for meeting dietary requirements
The trust, which runs The James Cook University Hospital, Friarage Hospital and local community hospital wards, was ranked much better than other trusts for offering food that met any dietary needs and requirements, scoring 9.2 out of 10.
The trust was rated better than others for nine questions including:
- Did you get enough help from staff to eat your meals?
- Were you able to get hospital food outside of set mealtimes?
- Did you feel able to talk to members of hospital staff about your worries or fears?
- Were you given enough privacy when being examined or treated?
- Did hospital staff discuss whether you would need any further health or social care services after leaving hospital?
- To what extent did hospital staff involve your family or carers in discussions about you leaving hospital?
South Tees was rated somewhat better than other trusts in four areas, and there were no areas where the trust was identified as performing worse than others.
The trust also scored highly (9 or above) in several key areas including:
- Cleanliness the hospital room or ward
- Patients having confidence in the doctors and nurses treating them
- Ensuring patients felt like they were treated with respect and dignity
- The amount of information given about a patient’s treatment
- How well staff answered questions about operations and procedures
- Ensuring patients got enough to drink
A total of 507 South Tees patients completed the survey which had a response rate of 43%.
Chief nurse Hilary Lloyd said: “We are really appreciative of our patients’ feedback and continuously use this to improve our services.
“We are very proud of our results, which are a testament to the dedication, care and commitment of our staff to ensuring our patients have the best possible experience.”
To view the full survey results visit nhssurveys.org/surveys/survey/02-adults-inpatients/year/2022