A report published by the Care Quality Commission (CQC) today shows that South Tees Hospitals NHS Foundation Trust has continued to perform above the national average for inpatient care.
The annual survey asked 1,250 adults, aged 16 years or over, who stayed at least one night at The James Cook University Hospital or Friarage Hospital during November 2021 about their experience.
471 patients completed the survey and rated the trust as above or equal to national average in 44 out of 47 questions.
The report highlights five areas where patient experience is highest compared to other trusts across the country:
Food outside set mealtimes: patients being able to get hospital food outside of set mealtimes, if needed
Changing wards during the night: staff explaining the reason for patients needing to change wards during the night
Dietary needs or requirements: patients being offered food that met any dietary needs or requirements they had
Waiting to get to a bed: patients feeling that they waited the right amount of time to get to a bed on a ward after they arrived at the hospital
Getting help from staff: patients being able to get a member of staff to help them when they needed attention
The report also highlighted areas for improvement including patients being asked to give their views on the quality of their care and information about discharge and medicine to take home.
We would like to say thank you to all our patients who took the time to complete the annual inpatient care survey. Feedback from our patients is incredibly important to us. We are continuing to work with our local communities across Teesside and North Yorkshire to improve our services."
Michael Stewart, the trust’s chief medical officer
You can view the full results at www.cqc.org.uk