The Trust visiting hours have been arranged using feedback from our patients and staff. The preference being that visiting is done at intervals to allow for patient’s nutrition and hygiene needs to be met and quiet times for rest and recuperation.
Visiting in most areas will usually be 14:00 – 16:30 hours and 18:00 – 20:00 hours and visitors are limited to 2 per patients at any one time.
Please note that at these times the car parks may be busier, and we ask that visitors park respectfully. It is important to note that leaving the hospital sites at peak times may take longer due to increased traffic.
There may be times when our patients require support from a carer, family member or friend outside of the visiting times and this can be arranged with the Nurse in charge for;
Patients who are approaching the end of their life, it is very important that are supported by the people most important to them.
Mealtimes where, if required, we encourage carers, relatives, and friends to support patients with their meals.
To support the multidisciplinary team with discharge arrangements or providing training on equipment.
Following a discussion with the nurse in charge, carers can be provided with a carer’s passport which enables them to stay with the patient.
We ask that visitors;
- Do not visit if you are displaying COVID-19/ cold/ flu like symptoms or have sickness and diarrhoea.
- For patients who are isolating, visitors must ensure they carry out the correct hand hygiene and wear the Personal Protective Equipment (PPE) provided, as directed by the nursing staff.
- Chairs are provided and visitors asked not to sit on the beds.
- Only visitors requested by the patient or prime carers involved in care should remain present for clinical procedures or ward rounds and this must be with the consent (where appropriate) of the patient.
- Please check with ward staff about bringing children to visit. It is suggested that visits with children should be limited to a maximum of 30 minutes. Children remain the responsibility of the adult visitor.
- Mobile phones, cameras and camcorders are not to be used, in order to respect the privacy and dignity of all patients and other visitors.
- Only sweets, biscuits, fruit and canned or bottled drinks can be brought in for patients. No other food should be brought in without the permission of the nurse in charge and visitors will be asked to inform staff of any perishable food or drink brought in.
- Refreshments cannot routinely be provided to visitors.
- Patient areas are to be kept clean and safely accessible, visitors will be asked not to bring or send flowers into ward area.
- Please note smoking is not permitted on any hospital grounds.
South Tees Hospitals NHS Foundation Trust would like your feedback. If you wish to share your experience about your care and treatment or on behalf of a patient, please contact The Patient Experience Department who will advise you on how best to do this.
This service is based at The James Cook University Hospital but also covers the Friarage Hospital in Northallerton, our community hospitals and community health services.
To ensure we meet your communication needs please inform the Patient Experience Department of any special requirements, for example; braille or large print.
T: 01642 835964
E: [email protected]