This leaflet explains how you can access support and advice about your health. If you have any concerns or questions which are not answered in this leaflet, please speak to your healthcare professional.
Instead of you having regular, routine appointments according to a timetable, we will support you to manage your own care and for you to contact us only if you have worries or concerns. This is called Patient Initiated Follow Up (PIFU).
How will my patient initiated follow up (PIFU)
You will have ‘open access’ to the service for a set amount of time determined by your doctor or specialist nurse.
If you are experiencing further problems or have worries related to your original appointment during this time period, please contact us to let us know. A clinician will review your request and offer you a further appointment as required.
If you have problems after your open access timeframe has expired, you may be referred back to your GP practice.
Why am I being offered patient initiated follow up (PIFU)?
The reason we offer follow-up this way is because we want to give you more choice and flexibility and reduce unwanted and unnecessary visits to the hospital.
This will help improve patient experience, reduce cost of travel and parking, and reduce waiting times for appointments. It will also enable you to request an appointment to be seen when you feel you need one based on your symptoms.
The service has a long waiting list for follow-up appointments. During this waiting time, you may feel you need an appointment sooner, or you may feel you don’t need an appointment at all. The PIFU system will give you the flexibility to manage your own appointments.
When can I book an appointment?
You can request a follow up appointment if you:
Have on-going concerns about your condition
- Experience worsening symptoms in relation to the condition you were treated for
- If your condition changes significantly beyond that expected
You require further advice regarding your condition
How can I book an appointment?
To book an appointment, please contact your consultant’s secretary or email:
Email: [email protected]
- Mr Sanjay Rao and Miss Kusnah Mohammed
Telephone: 01642 854853
- Mr Aethele Khunda and Mr Sami Shawer
Telephone: 01642 854681
- Mr Paul Ballard and Miss Victoria Kershaw
Telephone: 01609 763075
- Mr Neil Hebblethwaite and Dr Helen Doran
Telephone: 01642 282726
- Dr Helen Fairley and Miss Asima Mukhopadhyay
Telephone: 01642 282587
- Miss Anupama Rajan Babu
Telephone: 01642 854858
- Dr Suzie Peatman
Telephone: 01609 763079
- Miss Pinky Khatri
Telephone: 01642 854857
- Mr Graham Phillips
Telephone: 01642 854855
- Mr Fayez Mustafa and Dr Padma Manda
Telephone: 01642 282431 or 01642 282745
A member of the secretarial team will be in contact with you.
Can I just turn up at the department?
You cannot attend the department without a pre-arranged appointment.
When is a patient initiated follow up (PIFU) appointment not appropriate?
PIFU is not appropriate for conditions or symptoms unrelated to the condition you were seen for originally. For these you will need to contact:
- Your GP
- NHS 111 for advice.
If you require urgent medical attention
You should contact:
- Your GP
- NHS 111
- Attend A&E if you are really unwell
Frequently asked questions
What if I cannot get through to make an appointment?
The telephone number provided will automatically take you to a voicemail.
Please leave your:
- Full name
- Contact number
- Summary of your symptoms
A member of the secretarial team will be in contact. The service will aim to respond to all emails requiring a PIFU appointment within 2 to 5 working days.
How long will I have to wait for an appointment?
Urgent Appointments: If you are deemed to require an urgent appointment, the service will aim to provide you an appointment within 2 weeks.
Routine Appointments: If you are deemed to require a routine appointment, the service will aim to provide you with one within 3 to 4 weeks.
Advice Appointments: For advice that does not require an appointment, the service will contact you within 7 to 14 days.
Could I get lost in the system?
No. You will be clearly recorded as being on a patient initiated follow up pathway on our internal systems.
If you do not need to see the clinician within your specific time period after your last appointment, you may be discharged back to your GP who can refer you back to us if you need hospital care again in the future.
South Tees Hospitals NHS Foundation Trust would like your feedback. If you wish to share your experience about your care and treatment or on behalf of a patient, please contact The Patient Experience Department who will advise you on how best to do this.
This service is based at The James Cook University Hospital but also covers the Friarage Hospital in Northallerton, our community hospitals and community health services.