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Safety and quality first

As a clinically-led organisation, the safety and wellbeing of our patients and staff, underpinned by the quality of the care we provide, is at the heart of our mission.

It is what matters most to people who use our services.  Alongside our influence on wider determinants of health, this is our core organising principle.

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Empowering our clinicians

We will continue to empower our clinicians to take the decisions about how we manage our resources and deliver safe, quality care across our hospitals and services for children, adults, families and our communities.

In doing so, we will deliver the highest standards of patient-centred healthcare to communities in the North East of England, North Yorkshire and beyond.

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The values and behaviours of our nurses, midwives, doctors, allied health professionals, scientific teams, administrative, support staff and volunteers has been instrumental in helping our services to meet the challenges presented by COVID-19.

They are  the words we want our patients, service users and colleagues to be able to use to describe how it feels to receive care or work in our hospitals and services. We call them the South Tees Way.

Underpinned by the NHS values, they have been co-designed with colleagues across the trust, and can be summarised in three words:


I am respectful because I listen to others without judgement. I promote equality and diversity and treat others as I wish to be treated. By holding myself and others to account I demonstrate my professionalism and integrity to my colleagues.


I am supportive because I acknowledge the contribution of my colleagues. I support my colleagues and our trainees to develop themselves in order to deliver the best possible care to our patients and families. Being part of a team requires me to be honest, available and ready to help others and myself.


I am caring because I show kindness and empathy to others through the delivery of individual and high quality care to our patients, families and my colleagues.

Trust mission, vision and values poster

Mission, vision and values poster

Click on the poster image to download our trust mission, vision and values poster as a PDF.