The chemotherapy day unit and haematology day unit, which are both based at The James Cook University Hospital, retained the five-star Macmillan Quality Environment Mark (MQEM) mark, after a rigorous judging process.
Part of the James Cook Cancer Institute at South Tees Hospitals NHS Foundation Trust, the chemotherapy day unit was commended for exceeding the level required to retain the MQEM award.
The unit was applauded for bringing a number of changes that have made a positive impact on cancer patients.
One of them was their work in redesigning the treatment area in April 2024 to include 18 static chairs plus a central lounge area with each chemotherapy nurse being allocated four chairs per shift.
Prior to this, the treatment environment included four static chairs where treatments were initiated. Patient feedback suggested this system was leading to delays.
However, the redesign of the area has helped reduce waiting times and has also received feedback from patients highlighting their care feels ‘more personal’.
Clinical matron Clare Allinson said: “We are delighted to have retained our MQEM status. This recognises the excellence in care, patient experience, and environment within our department.
We value the input and feedback from our patients and carers as this is invaluable in ensuring we improve the services and build on success. The team was particularly pleased that the MQEM assessors recognised we had continued to make positive changes and service improvements despite the challenges of the pandemic.”
James Cook’s haematology day unit was also the recipient of the prestigious award as the department was congratulated for exceeding the level required to achieve MQEM.
The unit was commended for receiving positive user feedback from patients, who highlighted they were well-cared for and felt safe throughout their hospital journey.
Caroline Wadlow, unit manager said: “We are delighted to of been able to maintain the highest MQEM award possible. It has truly been a team effort that shows dedication and commitment to making a caring and friendly environment for patients and visitors.
“Staff are honoured to be part of the day unit and the haematology service and we thrive to continue to improve patient experience and the service we provide.”
Beaming with pride, matron Anthea Davison said: “This was my first encounter with the MQEM process and the level of detail that is required is immense. I am extremely proud of Caroline and the team in the haematology day unit for receiving the highest level possible.”
Improvements found since the last assessment
Chemotherapy day unit
- Chairs in the waiting area reupholstered
- New treatment chairs purchased
- Reinstatement of the quiet room
- Quiz books and activity packs are provided in the quiet room
- New patient information packs developed
- Patients can avail of a wide range of snacks including porridge, breakfast bars, sandwiches and supplement drinks
- Revamped garden and new cancer care coordinators appointed
- Introduction of a new self-check in system
Haematology day unit
- Installation of light boxes in the waiting area and quiet room
- Renovated garden
- A new coffee stall was set up in the treatment area
- CNS (clinical nurse specialist) team appointed to the department
- New telephone system was installed to make it easier for patients to get through to the advice line
- Upgraded signposting for patients