The haematology inpatient services at The James Cook University Hospital, were nationally recognised for excellence in cancer care.
The unit which includes ward 33, scored the highest possible rating of 5 in the Macmillan Quality Environment Mark (MEQM) – making the team one of the specialist provisions in the country to achieve this incredible feat.
The haematology inpatient services team was inspected and assessed on four key aspects.
They scored the highest rating of level 5 for design and use of spaces, the user’s journey and service experience whilst ranking level 4 for user’s voice.
The rigorous assessment also involved several testimonials from patients who were undergoing treatment during the inspection.
Reflecting on the achievement, Caroline Wadlow, ward manager, said: “I am immensely proud of our team.
The quality and care provided by our team have been outstanding and it feels great to be accredited with the Macmillan Quality Environment Mark.”
The report found that staff possess an excellent understanding of the individual needs of patients, and are also trained in cultural awareness to ensure they recognise and can adapt to the varying needs of users.
They were also applauded for supporting patients with additional needs such as interpreters and British Sign Language and ensuring patients have a range of meal choices at any time of the day.
Joanne Foster, head of nursing said: “We are unbelievably proud to have scored one of the highest points in the country.”
“This award acknowledges the safety and improved patient experience for our patients, relatives and carers,” added Joanne.