As part of our continued work to improve outpatient services and ensure appointments run as smoothly as possible, we have introduced patient check-in kiosks.
How to use the check-in kiosks
This is a short film on how to check-in to your appointment using a kiosk.
You can also check-in via your mobile phone. Details on how to do this is included further down the page.
To check-in by kiosk
- Please check-in by kiosk no earlier than 30 minutes before your appointment, unless your letter says otherwise.
- Use the hand sanitiser provided, before and after using the kiosks.
- Touch the kiosk screen to begin and follow the onscreen instructions.
- You can enter your details manually or scan the barcode located on the top of your letter.
- You will be asked to check your details are accurate, such as address and GP name.
- You will be directed to take a seat in a suitable waiting room.
- When the clinical staff are ready to see you, your name will appear on the patient calling screens within the outpatient department relevant to you.
To check-in by mobile phone
- To check-in by mobile phone install the ‘Intouch Appointment Manager 2’ app; available on iPhone (IOS) and Android.
- Check-in by mobile no earlier than 45 minutes before your appointment, unless your letter says otherwise.
- You will be asked to check your details are accurate, such as address and GP name.
- You will be directed to take a seat in a suitable waiting room.
- When the clinical staff are ready to see you, your name will appear on the patient calling screens within the outpatient department relevant to you (as shown below) and on your mobile phone.
Where are the kiosks?
The check-in kiosks are clearly signposted and located at the main entrance points and across many outpatient departments at The James Cook University Hospital and at the the Friarage hospital.
Volunteers will be on hand where possible to assist you.
Outpatient departments that do not have kiosks:
Friarage
- Cardiology
- X-ray
James Cook
- X-ray
- Ultrasound
- CT/MRI
- Nuclear medicine
- Neuroradiology
- Endeavour unit
- Radiotherapy
- Chemotherapy
- Oncology
- Ear, nose and throat (ENT)
About the kiosks
This is a short film about why we’ve introduced kiosks at the trust.
Benefits of using the kiosks
Less time spent queuing
Live check-in; as soon as you check in, staff know you have arrived
Updated waiting times; the calling screens can display any clinics that are running late
You can ensure the trust always has your most up to date contact details
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