Who are we
We are a group of local hospitals called University Hospitals Tees. UHT brings together South Tees Hospitals NHS Foundation Trust (STHFT) and North Tees and Hartlepool NHS Foundation Trust (NTHFT).
We care for people across Teesside and nearby areas. We aim to provide safe, high-quality care for everyone.
We care
We care for people across Teesside and nearby areas. We aim to provide safe, high-quality care for everyone
What we are trying to do
We want every patient to
Be safe during their care.
We want every patient to
Get the right treatment
We want every patient to
Feel listened to and respected.
What went well this year
Self care
We improved how we learn from mistakes to stop them happening again.
Safer medicines
We made medicines safer to use, with better systems and checks.
We reduced risks
Such as missing important medicines.
Better treatment and outcomes
Staff
Doctors and nurses follow best medical guidance.
Standards
We take part in national checks and reviews to make sure care is of a high standard.
Death rates
Death rates in our hospitals are within expected levels.
Listening to patients
Feedback
Patients shared feedback, which helped improve services.
Polite staff
Many patients said staff were kind, caring and professional.
Changes made include:
Communication
Better patient information.
Foood
Improved food options (for example for people with dementia).
Hospital buildings
Clearer hospital signs.
Mental health support
A new plan
We introduced a new plan to better support mental health alongside physical care.
Training
Staff received training to improve how they support patients.
Research and new ideas
Research
Over 13,000 patients took part in research studies to improve care
Data
We are using more digital tools and new technology to support treatment.
Where we need to improve
Emergency care
Some patients wait too long in emergency care
Complaints
Some complaints take too long to resolve
Buildings
Some hospital buildings are old and need upgrading
What we will improve next year
Our main priorities are:
Awareness
Help staff spot when patients are getting worse earlier
Safe medicines
Make sure medicines are used safely every time.
New illnesses
Reduce hospital infections.
Feedback
Use patient feedback to improve services.
Complaints
Respond to complaints more quickly and clearly
Our commitment to you
We are committed to
Putting patients first.
We are committed to
Being open and honest.
We are committed to
Learning and improving every year
In summary
We have made good progress in keeping patients safe and improving care, but we know there is more work to do, especially in:
- reducing waiting times
- improving how quickly we respond to concerns.
