Critical Care Outreach Team
This leaflet contains information that may be helpful during your stay in hospital.
Patient safety is a high priority at South Tees Hospitals NHS Foundation Trust.
Call 4 concern© (C4C) is a patient safety service for adult patients, families and friends to call for help and advice if you or your family are concerned that there is a noticeable change or deterioration in condition.
The service is available at The James Cook University Hospital and Friarage Hospital Northallerton 24 hours a day. It is delivered by the Critical Care Outreach team who support ward teams care for acutely ill patients.
When can I make a call to C4C?
Whilst being cared for on a ward
- You feel suddenly unwell and are worried you are not improving or becoming worse
- There is noticeable change in the patient condition and you continue to be concerned about your relative or friend.
- You feel there is confusion over what needs to be done for the patient.
- If you have been a patient in critical care on this admission, and are experiencing difficulties such as anxiety, bad dreams, low mood or feeling emotional.
What will the critical care outreach team do?
The Critical Care Outreach team will visit you on the ward to discuss your concerns and assess the situation. They will also liaise with your medical team and other health care professional as needed. Steps to make a C4C call:
Discuss your concerns with the ward nurse or doctor
Are you still concerned about the change or deterioration in condition?
Are you struggling with issues relating to your critical care stay?
We aim to answer your call promptly, however on some occasions we may be dealing with an emergency that may delay our response. In this instance we advise you to leave a message and we will aim to return your call as soon as possible.
If your concerns are of an urgent nature, please inform the ward team so this can be escalated.
When the critical care outreach team receive your call, they will need to know:
The patients name
The ward they are on
A brief description of the issues and what has already been done about it
Your contact details and relationship to the patient if not the patient referring
When NOT to make a C4C call
C4C is a patient safety initiative, recognising the contribution that close family and friends make in recognising when their loved ones are unwell.
South Tees Hospitals NHS Foundation Trust would like your feedback. If you wish to share your experience about your care and treatment or on behalf of a patient, please contact The Patient Experience Department who will advise you on how best to do this.
This service is based at The James Cook University Hospital but also covers the Friarage Hospital in Northallerton, our community hospitals and community health services.