Haematology
The haematology department at South Tees Hospitals NHS Foundation Trust provides a comprehensive service for patients with a variety of blood related disorders.
The type of treatment you receive will depend upon your individual condition and this will be explained in more detail by your doctor or one of the specialist nursing team. We will provide, wherever possible, further written information about your condition and the particular drugs and treatments that will be offered to you. Please do not hesitate to ask questions.
We encourage a shared decision making approach. This means that any decisions regarding your care or treatment are made following discussions with you about all the treatment options available, the side effects of any treatment and how these may affect you.
You may find it helpful prior to your appointment to write down the questions you would like to ask. This may include the following:
- What is the best treatment for me?
- What does this treatment involve?
- What are the possible side effects of this treatment?
- Are there any alternatives?
For some patients it is necessary to give treatment that requires admission to hospital, either as a day case or as an in-patient and this will be explained to you.
Day case treatments including blood transfusions are given on the Haematology Day Unit, which is open 9am to 5pm, and at times potentially the Cancer Institute Assessment Bay. Some day-case treatments can take a number of hours to give, in which case, some people like to have someone with them for company.
We will wherever possible allow a relative or friend to stay with you but as there is limited space available, we would be grateful if you could limit this to one person. At busy times, due to limited space they may be unable to stay with you whilst you have treatment.
Getting to your appointment
Generally there is no reason why you cannot drive yourself to and from your haematology appointment. If you are having treatment on the day it is advisable to seek advice from your doctor or nurse if you will be safe to drive yourself home. If necessary we will ask that a relative or friend can take you home following any treatment.
If you need an ambulance to bring you to the hospital this needs to be done at least 48 hours prior to your appointment and can be arranged through the receptionist within the unit on the following numbers:
- Friarage, Northallerton – Telephone: 01609 764532
- The James Cook University Hospital – Telephone: 01642 282763
There are self-check in kiosks at the North Entrance, South Entrance and Bridge Entrance of the hospital. Where able please help us by checking in via the kiosk.
Parking
Parking spaces, particularly at busy, cannot be guaranteed. We advise you leave plenty of time to get to your appointment. Parking fees are payable at both sites and vary depending on the length of stay.
If you are visiting the hospital on a regular basis, the Trust can offer you a regular car parking permit at a reduced rate: please ask our receptionist in the department for an application form or speak to a member of your health care team.
Both sites also have a number of disabled parking bays for registered badge holders. As disable parking spaces are also limited, we would also advise that you leave plenty of time before your appointment, particularly at busy times. If you think that you may qualify for a disabled parking permit, please contact your local council.
Travelling expenses
You may be able to claim your expenses for travelling to and from the hospital if you or your partner are receiving:
- Income support
- Income-based jobseeker’s allowance
- Pension credit guarantee credit (incapacity benefit or disability living allowance do not count)
- You are entitled to, or named on, a valid NHS tax credit exemption certificate
- You are named on a valid HC2 certificate (includes travel by your dependent children)
- You are a war pensioner and the treatment is for your accepted disablement.
Please keep all receipts for travel. You will need to take these to the travel desk located in the North entrance reception area at The James Cook University Hospital and the main reception at the Friarage Hospital.
Mobile phones
We kindly request that all mobile phones are switched off or to silent whilst you are in the unit.
What should I do if I cannot come to my appointment?
If for any reason you have to cancel your appointment, please try to give us at least 48 hours’ notice as we can then allocate your slot to another patient. If you cannot give us 48 hours’ notice, please let us know as soon as possible.
Cancellation or alteration of appointments can be made Monday to Friday, 9am to 5pm on the following numbers:
Haematology secretaries:
- The James Cook University Hospital – Telephone: 01642 854377
- Friarage Hospital – Telephone: 01609 763051
What should I do if I need an urgent appointment?
If you need to see your haematology doctor urgently, please call to discuss this on the above numbers (Monday to Friday, 9am to 5pm).
If you are unwell please contact the haematology nurses directly:
- The James Cook University Hospital
Monday to Friday, 9am to 5pm – Telephone: 01642 854273 - Out of hours
Ward 33 – Telephone: 01642 835996
The above numbers are also applicable to patients treated at The Friarage Hospital.
The Haematology in-patient ward is Ward 33 which is located on the second floor of the South Entrance at the James Cook University Hospital. Visitors are welcome but is limited to 2 people at a time and between the hours of 14:00 until 16:30 and 18:00 until 20:00. Visiting outside these times needs to be discussed with the ward manager.
Facilities
Tea, coffee and biscuits are provided in the treatment area of the department. A light lunch is served over the lunch period for our patients receiving lengthy treatments. There is a restaurant situated in the hospital where hot food can be purchased and a coffee shop offering sandwiches, cakes, hot and cold drinks.
You will also find various shops (including a newsagent and café) in the main hospital mall at the James Cook university Hospital and Friarage Hospital.
What to bring
Please bring a list of all your current medications and your reading glasses if worn. You may also want to bring a book or magazine if your treatment is likely to last several hours.
What else should I know about my visit?
Often, we need to wait for the results of your blood test before the doctor or nurse can see you. This can take up to an hour at busy times. If you are concerned about the amount of time you have been waiting please see the receptionist.
The haematology unit has a number of specialist nurses who are qualified to prescribe certain medications. If you have any questions or concerns regarding this please do not hesitate to ask.
Supervision of children
The trust cannot take any responsibility for the care of your children when accompanying patients who are attending the department for a clinic appointment or treatment. You must therefore make alternative arrangements to ensure children are supervised at all times.
Confidentiality
We will not give out information about your diagnosis to anyone except your GP without your permission. Under certain circumstances you have a right to see information about yourself which is held by us, under the terms of the Access to Health Records/Data Protection Act.
For further details please contact the health records manager, telephone: 01642 854789
Staff on the unit
During your visits you will come into contact with a number of different health care and support staff which may include the following:
-
Haematology medical staff
One of the consultant haematologists will be responsible for your overall care. On some visits you may be seen by another member of the haematology medical team or one of the clinical nurse specialists. Medical students
As a training hospital we have a number of medical students. These may be present during your outpatient appointment or medical procedures which is a valuable part of their training. You can request that the medical students are not present during your appointment if you wish.Clinical nurse specialists
We have a number of clinical nurse specialists within the department. The clinical nurse specialists run nurse-led clinics and you will often see them more than your medical team, however, they do have regular meetings with your consultant to discuss any concerns raised.Nursing staff
There are a number of experienced haematology nurses who will care for you during your stay with us.Health care assistants
We have a number of experienced health care assistants in the department who will help look after you.Phlebotomists
These are experienced health care practitioners who will take your blood samples.Receptionist
Our receptionist will book you into clinic and make follow up appointments, if they are within 2 weeks, otherwise a letter will be send with appointment information on. They can also advise you on transport to get to and from your appointment, if needed.Porters
Volunteers
Common terms and abbreviations
We do try very hard not to use language or words that are not clearly understood, however there are a number of common terms you may hear during your visits. If you do not understand what is being said please tell us immediately.
The following terms are words or phrases which you may hear us use in the haematology department.
Bloods
You may nearly always be required to have blood samples taken during your appointments. This means that a small needle will be inserted into a vein on your forearm or hand and blood will be withdrawn. The type of blood sample and the reason why we need to take it varies depending on your condition.
Please feel free to ask what samples are being taken and why.
Some common ones include the following:
| FBC | Full Blood Count The test includes your haemoglobin level, platelet count, white cell count and amongst a lot of things can tell us if you are anaemic or if you might be at risk of bleeding or infection. |
| LFTs | Liver Function Tests |
| U&Es | Urea and electrolytes This test monitors your kidney function and checks other things like sodium and potassium. |
| Bone profile | This test checks things like calcium levels. |
| Blood cultures | These may be taken if you have a temperature or feel unwell and looks for signs of infection in the blood. |
| INR or clotting screen | If you are on warfarin we need to monitor INR levels in your blood in order to ensure you are taking the correct dose of warfarin. |
| HIV testing | We do test for HIV on the unit. You will be informed that this test has been requested. You have the option to refuse this test. If you have any queries or concerns regarding this please do not hesitate to speak to a member of the medical team. |
If any other tests are required either your doctor, nurse or the phlebotomist or the person taking the blood sample will explain the nature of this test. If you have any questions please do not hesitate to ask.
Psychological support
Sometimes you may find that you are struggling with your feelings and emotions and it may help to talk openly with your family and friends. Speak to your healthcare team if you feel you may need additional support and they can discuss the services that may be available.
Spiritual support
The chaplaincy team is available 24 hours a day to help you meet spiritual needs no matter what a person’s faith or belief system may be. The team can also contact religious leaders of other faiths if that is requested.
The team, which is made up of chaplains and chaplaincy volunteers, are based at both James Cook and Friarage Hospitals. The team visit the wards regularly and welcome requests for personal visits. Chaplains are available to listen, talk things over and reassure and if it is requested, they can pray with individuals, give blessing and administer sacraments.
Interpreter services
You have the right to be understood, to communicate with our staff and to access information you can understand. We can provide a range of interpreter services including translator and sign language support. Please ensure your health care team are aware of your individual needs so that this can be arranged.
Contact us
If you require further information, please contact us on:
- James Cook University Hospital
Haematology Day Unit, Marton Road, Middlesbrough, TS4 3BW
Telephone: 01642 282763 - The Sir Robert Ogden Macmillan Centre
Bullamoor Road, Northallerton, DL6 1JG
Telephone: 01609 764532
Email: [email protected]
Patient experience
South Tees Hospitals NHS Foundation Trust would like your feedback. If you wish to share your experience about your care and treatment or on behalf of a patient, please contact The Patient Experience Department who will advise you on how best to do this.
This service is based at The James Cook University Hospital but also covers the Friarage Hospital in Northallerton, our community hospitals and community health services.
To ensure we meet your communication needs please inform the Patient Experience Department of any special requirements, for example; braille or large print.
T: 01642 835964
E: [email protected]