The bereavement service team offers support and advice to the relatives and friends of our patients who have died, whether patients at any of our hospitals including James Cook University Hospital and The Friarage or within any of our community services. This is not a bereavement counselling service, but we can support you in the following ways.
We have a small team of bereavement advisers who can give you help and information and can, if you wish, arrange for you to see the doctor who was looking after your relative to help answer any questions you may have.
In order to register the death you will need the Medical Certificate of Cause of Death (MCCD) which is completed by a the doctor on the ward. Bereavement advisers will arrange an appointment for you to come in and collect the certificate from them, when it is ready (please note this may not be available straight away, especially over a weekend as it is a legal requirement that the doctor who has cared for the patient and not the doctor on call completes the MCCD). The bereavement service will try to arrange your appointment at a convenient time and usually within two working days, subject to the issue of the medical certificate from the ward.
The bereavement service acts as a ‘one stop shop’ for relatives, allowing them to book an appointment in order to return to collect the MCCD and any remaining property. This will happen in a quiet and private designated room on the ground floor in the Murray building. Relatives will also be offered the opportunity to register the death at the same time with the on-site registrar, rather than having to go to Middlesbrough Register Office.
If you are worried, you are welcome to telephone them on 01642 835638 or 835929.
Bereavement advisers will:
- provide you with a medical certificate of cause of death
- advise you on how to register the death
- return any personal belongings left at the hospital
- offer to put you in contact with counsellors, chaplains or other support groups, if requested
- advise you what to do next
- advise you on the possible arrangements for viewing your relative
- You will also have the opportunity to ask any questions you may have about any other matters
The bereavement service is located in the Murray building, on the ground floor, first office on the left. We are open Monday to Friday 8.30am to 4.30pm.
The trust worked closely with Middlesbrough Council to set up the service which has a registrar on site four days a week (Monday to Wednesday and Fridays).
The facility has three rooms – one for the bereavement support workers, the registrar’s office and a relatives’ room, kindly furnished by The James Cook University Hospital Voluntary Services.
We have produced two booklets on our bereavement services at The James Cook University Hospital and the Friarage Hospital, which are available via the links below:
Where to find us
Please note the trust is independent of any funeral service provider.