Coming into hospital

Easy read information about coming to hospital for an appointment.

The James Cook University Hospital

Getting to James Cook Hospital

The James Cook University Hospital is on Marton Road in Middlesbrough. The postcode is TS4 3BW.

Click here to see a map

Friarage Hospital entrance

Getting to Friarage Hospital

The Friarage Hospital is on Bullamoor Road in Northallerton. The postcode is DL6 1JG.

Click here to see a map

Bring a friend with you

Bring someone with you

If you are worried about coming to hospital, you can ask a friend or carer to come with you.

Bring your hospital passport

What to bring

1) Your appointment letter

2) Any medicines you are taking

3) Your hospital passport, if you have one

A hospital passport is for patients with learning disabilities. This gives staff information about how you like to be treated.

Hospital reception

When you arrive

When you arrive go to the reception and show them your appointment letter. They will tell you where to go.

NHS Staff Badge ID

Our staff

All staff wear badges with their name and photo on so you know who they are.

If you get lost, just ask a member of staff.


Wash or gel your hands

Wash your hands

When you are at the hospital make sure you wash your hands or use the hand gel.

This helps stop germs from spreading.

Eating and drinking


There are shops and restaurants at our hospitals.

Accessible toilet

Changing Places toilet

There is a Changing Places toilet at James Cook near the North Entrance.

Please ask North Entrance reception for the key.

Click here for more information on Changing Places.

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