Outpatients appointments

Outpatient letters

We recently experienced an issue which led to some patients receiving letters with the body of the letter left blank.

This has now been resolved and all the patients affected have been sent new appointment letters.

We apologise for any inconvience caused.

Coronavirus update for patients attending appointments

Staff at South Tees Hospitals NHS Foundation Trust have been working hard to respond to the coronavirus pandemic and ensure the safety and quality of our services for all patients. Please click the button below to read our latest guidance before attending your appointment.

Click here to view latest update

Please attend appointments on your own if you can

To protect staff and patients at our hospitals during COVID-19 we are asking patients to attend clinics and appointments on their own wherever possible to help reduce the number of people on site.

However there are a number of circumstances when you are still encouraged to bring someone with you as listed below:

  • From Monday 7 December pregnant women can bring a partner to all of their scan appointments
  • Children can be accompanied by one parent / legal guardian
  • Adults who require physical or emotional support can have one carer / relative attend with them if not having a carer / relative present will cause distress or difficulty
  • Patients attending oncology appointments can be accompanied by one carer or relative

Thank you for your continued patience and support.

Patients / visitors must wear face coverings

In line with national guidance to prevent the spread of coronavirus, face coverings must be worn by all patients and visitors entering any of our hospitals or health services.

If you are attending an appointment please bring your own face covering where possible. If you don’t have one, we will provide you with one.

These will be available at mask and information stations at main entrances. Guidance on how to use and dispose of your mask safely will also be on display. Children under 11 do not need to wear a mask.

The James Cook University Hospital – Mask and information stations are located at South Entrance, Bridge Entrance, Women and Children’s Entrance and also near the lifts to wards 1 to 12.

Friarage Hospital – Mask and information station is situated near the main reception entrance.

Community venues – On arrival please ask a member of staff if you need a mask.

Your outpatient appointment

At South Tees we aim to provide all our patients with an outstanding service.

We provide a large number of clinics across all our hospital sites and within the community.

When you come to your appointment please remember to bring with you anything that was mentioned in your appointment letter, such as glasses, medication, etc.

If you have a question relating to your specific clinic please click here for clinic contact details.

If you would like details about what we do with the information we hold about you please click here to view our information governance page.

South Tees is a university teaching hospital. When you attend the hospital you may be seen by students training to be doctors, nurses or other healthcare professionals. If you would prefer not to be seen by students then please inform a member of staff when you attend the hospital.

Please note that as part of our work to improve our outpatient services, neurosciences outpatients now has a new appointment system in place. You will now receive your new appointment letter six weeks before your appointment date.

Referral to treatment times

If your GP refers you for treatment, you should start your consultant-led treatment within a maximum of 18 weeks from referral for non-urgent conditions and to be seen by a cancer specialist within a maximum of two weeks from GP referral for urgent referrals where cancer is suspected. If this is not possible, the NHS has to take all reasonable steps to offer you a range of alternatives.

Meeting your individual needs

Should you require any other arrangements to help you during your outpatient visit please contact the department detailed in your appointment letter.

Research trials

We are a major research hospital conducting research into the causes and treatments of a large number of diseases. All our research is conducted to the highest ethical and clinical standards.

You may be offered the opportunity to take part in one of our trials. The decision whether or not to take part is entirely yours. If you do not wish to take part, you will be given the conventional treatment which your doctor or nurse would normally advise. If you would like to be considered for future trials which might become available for your condition, please tell your doctor or nurse.