Outpatients appointments

Car parking on the James Cook site

Please can patients be aware the hospital is particularly busy at the moment which can make parking on the site difficult. There are other ways you can get here, which are available here

Missed appointments

Last year almost 67,500 patients did not turn up to outpatient and pre-assessment appointments costing the trust more than £1.6m in wasted staff time and approximately £5m in lost income. We are urging patients to make sure they attend appointments or to provide us with as much notice as possible if they can’t make it to help reduce waiting times for other patients. You can also help by ensuring your GP surgery has your correct address and contact details.

Find out more

At South Tees we aim to provide all our patients with an outstanding service.Outpatients and dermatology entrance

We provide a large number of clinics across all our hospital sites and within the community.

When you come to your appointment please remember to bring with you anything that was mentioned in your appointment letter, such as glasses, medication, etc.

If you have a question relating to your specific clinic please click here for contact details.

If you would like details about what we do with the information we hold about you please click here to view our information governance page.

South Tees is a university teaching hospital. When you attend the hospital you may be seen by students training to be doctors, nurses or other healthcare professionals. If you would prefer not to be seen by students then please inform a member of staff when you attend the hospital.

Please note that as part of our work to improve our outpatient services, neurosciences outpatients now has a new appointment system in place. You will now receive your new appointment letter six weeks before your appointment date.

Referral to treatment times

If your GP refers you for treatment, you should start your consultant-led treatment within a maximum of 18 weeks from referral for non-urgent conditions and to be seen by a cancer specialist within a maximum of two weeks from GP referral for urgent referrals where cancer is suspected. If this is not possible, the NHS has to take all reasonable steps to offer you a range of alternatives.

Appointment confirmation service

A new appointment confirmation service for people attending hospital outpatient clinics at the James Cook and the Friarage hospitals went live in August 2013.

Patients now receive an automated call or text message six or seven days before their hospital visit, asking them to confirm their appointment details.

New appointment serviceThe aim of our reminder service is to ensure as many people as possible get the care and treatment they need and also makes it easier for patients who wish to cancel or re-arrange their appointment, which can then be re-booked for someone else.

We also hope it will help to reduce the number of missed outpatient appointments which cost the trust thousands of pounds.

Deputy director of operational services Ingrid Walker said: “The aim of the service is to ensure as many patients as possible get the care and treatment they need. Essentially we’re providing a reminder as some people may simply have forgotten they’ve got an appointment.

“Equally, this system also makes is easier for patients who wish to cancel or re-arrange their appointments and, in turn, we can then re-book those places for others.

“However it is important to add that some outpatient clinics are excluded from this service so people should keep – and stick to the dates on their appointment letters – and not just rely on getting a telephone reminder.”

The service aims to:

      • Improve patient services
      • Reduce DNA (did not attend) rates
      • Provide advanced notice of cancelled appointments which can be re-booked for other patients
      • Reduce costs
      • Make a positive impact on waiting lists
      • Help the trust make maximum use of its capacity

Patients with mobile phones will receive a text message (phone number 07811 052317) from six or seven days before their appointment, while those on landlines (phone number 01642 690080) will be given the option to confirm or cancel their appointment using an automated system.

Patients who do not wish to receive a reminder should contact the department detailed on their appointment letters.

Some outpatient clinics are also excluded from the service so it is important that people keep – and stick to – the dates on their appointment letters and not just rely on getting a telephone reminder.

Meeting your individual needs

Should you require any other arrangements to help you during your outpatient visit please contact the department detailed in your appointment letter.

Research trials

We are a major research hospital conducting research into the causes and treatments of a large number of diseases. All our research is conducted to the highest ethical and clinical standards.

You may be offered the opportunity to take part in one of our trials. The decision whether or not to take part is entirely yours. If you do not wish to take part, you will be given the conventional treatment which your doctor or nurse would normally advise. If you would like to be considered for future trials which might become available for your condition, please tell your doctor or nurse.