Outpatients appointments

At South Tees we aim to provide all our patients with an outstanding service.

Cardio outpatients at The James Cook University Hospital

We provide a large number of clinics across all our hospital sites and within the community.

When you come to your appointment please remember to bring with you anything that was mentioned in your appointment letter, such as glasses, medication, etc.

If you have a question relating to your specific clinic please click here for clinic contact details.

If you would like details about what we do with the information we hold about you please click here to view our information governance page.

South Tees is a university teaching hospital. When you attend the hospital you may be seen by students training to be doctors, nurses or other healthcare professionals. If you would prefer not to be seen by students then please inform a member of staff when you attend the hospital.

Please note that as part of our work to improve our outpatient services, neurosciences outpatients now has a new appointment system in place. You will now receive your new appointment letter six weeks before your appointment date.

Referral to treatment times

If your GP refers you for treatment, you should start your consultant-led treatment within a maximum of 18 weeks from referral for non-urgent conditions and to be seen by a cancer specialist within a maximum of two weeks from GP referral for urgent referrals where cancer is suspected. If this is not possible, the NHS has to take all reasonable steps to offer you a range of alternatives.

Meeting your individual needs

Should you require any other arrangements to help you during your outpatient visit please contact the department detailed in your appointment letter.

Research trials

We are a major research hospital conducting research into the causes and treatments of a large number of diseases. All our research is conducted to the highest ethical and clinical standards.

You may be offered the opportunity to take part in one of our trials. The decision whether or not to take part is entirely yours. If you do not wish to take part, you will be given the conventional treatment which your doctor or nurse would normally advise. If you would like to be considered for future trials which might become available for your condition, please tell your doctor or nurse.

Every week more than 1,200 people fail to attend appointments at our hospitals!

GP DNA graphic

We are urging patients to provide us with as much notice as possible if they can’t make an appointment to help reduce waiting times for other patients.

You can also help by ensuring your GP surgery has your correct address and contact details – including your email address and mobile number.

Last year 65,786 appointments were missed that could have been offered to other patients – each one costing the trust an average of £150.

Find out more Change appointment online