Wayfinder role description
Daily supervision: Therapeutic care team
Location: The James Cook University Hospital, Middlesbrough
Aim: The role of a Way Finder is to offer a friendly efficient and helpful service to patients and all visitors.
Wayfinder volunteers will:
- Meet and greet visitors, offering assistance with locating a department and offering to accompany them as appropriate
- Provide guidance on car parking arrangements and to give information regarding the location of services such as toilets, café, shops etc
- Assist with general enquiries including information on inpatient whereabouts
- Politely greet patients, relatives and visitors
- Offer guidance/direction to departments, checking whether lifts or stairs are preferred
- Offer to accompany as appropriate
- Respond to requests for a patient’s whereabouts i.e. which ward
- Possibly be required to help lost children locate parent/guardian
- Complete any other tasks as deemed reasonable by the person in charge
Personal qualities:
- Able to demonstrate good verbal communication skills with a range of people through a variety of methods
- Excellent customer service skills which prioritise the needs of the individual
- Able to work as part of a team and independently
- Ability to give clear instructions and concise directions
- Must demonstrate commitment to the role and be reliable and punctual
- Negotiating skills and experience of dealing with difficult situations
- Able to demonstrate a polite and friendly approach, offering a welcoming service to the public
- Flexible approach to work
Training requirements:
As a Wayfinder volunteer, you will complete the following training:
- Trust corporate training
- Therapeutic care team – Volunteer Induction Training
Your commitment
Your commitment to this role will be discussed on an individual basis.
Support and supervision
This role has little direct supervision although department and hospital staff are on hand for advice.
Your first line of support and for any enquiries will be the Therapeutic Care team based in an office at the North Entrance next door to the chapel.
Communications:
The therapeutic care team will provide you with any information updates, training opportunities and upcoming events on a regular basis.
Users of the service:
All patients, carers and visitors at South Tees Hospitals NHS Foundation Trust
Uniform:
- Burgundy NHS volunteer polo shirt (provided)
- NHS volunteer badge (provided)
- Black trousers
- Black shoes
Who do I contact to apply for this role?
Therapeutic Care Team Office
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Call the team on 01642 835863
Email us at [email protected]
