Information for visitors

Coronavirus – protect yourself and others

Hospital visiting

To protect our patients, visitors and staff  patient visiting has been suspended on all our hospital sites.

To keep everyone safe these restrictions apply to meeting inpatients in public areas of our hospitals as well as visiting wards.

Visiting will only be permitted in the following circumstances:

  • For patients who are receiving end-of-life care (one visitor per patient)
  • For birthing partners in maternity units (one birthing partner per woman in labour)
  • For parents or legal guardians in the children’s unit (one parent or legal guardian)
  • For parents in the neonatal unit (two parents)
  • You are supporting someone with dementia, a learning disability or autism, where not being present would cause the patient to be distressed

If you are visiting any of our hospital sites from Monday 15 June 2020 you will need to wear a face covering – click here for more details on face coverings

View our visiting poster here

Stay at home if you have any of the following symptoms:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly
  • loss or change to sense of  smell or taste

Visit the NHS website for more advice about staying at home

Patients / visitors must wear face coverings

In line with national guidance to prevent the spread of coronavirus, face coverings must be worn by all patients and visitors entering any of our hospitals or health services.

If you are attending an appointment please bring your own face covering where possible. If you don’t have one, we will provide you with one.

These will be available at mask and information stations at main entrances from Monday 15 June as outlined below. Guidance on how to use and dispose of your mask safely will also be on display. Children under 11 do not need to wear a mask.

The James Cook University Hospital – There will be mask and information stations located at South Entrance, Bridge Entrance, Women and Children’s Entrance and also at the sliding doors near the lifts to wards 1 to 12. Stations will be manned by our therapeutic care volunteers from 8am to 7pm  (South Entrance from 7.30am) who can also help you find your way around the site.

Friarage Hospital – There will be a mask and information station situated near the main reception entrance. This will be manned by our therapeutic care volunteers who can also help you find your way around the site.

Community venues – On arrival please ask a member of staff if you need a mask.

Send a message to a friend or relative

If you would like to get a message or picture to an inpatient at any of  our hospitals while restricted visiting is in place during COVID-19 our patient experience team are here to help.

Simply email your message to including the full name of the patient and the ward that they are on (if known) and we will ensure it is passed on as soon as possible.

To help us ensure your message reaches the right person please include their full name, date of birth and the first line of their home address (or the name of their GP surgery).

Gifts and cards can also be dropped off at the Patient Experience Office near north reception at The James Cook University Hospital on weekdays between 9am and 4pm.